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“I think most of us have grown accustomed to walking into stores like this and getting bare minimum service.
Pleasantly surprised when at this location I was greeted and taken care of with exceptional customer service. Sherry took care of me and cracked jokes with me along the way. Truly brightened up my day and helped with all of my needs. I came to get documents notarized, make some copies, and even ship something out. There was nothing but a willingness to help from Sherry and the staff at this location. Highly recommend it for all shipping, copying needs or even if you need a notary!”
“Always extremely helpful and kind! I have dropped packages at this location twice and the employees are great. Wish I got the employees name today but thank you for the help!”
“Had a truck rejected at GM due to trailer was too old. Send my driver to ADC & have the best experience in cross docking. Very fast with reasonable rate. Thank you for the service!”
“I had a great experience picking up.
Cortney was very pleasant and helpful. It was a nice treat to deal with a customer service representative who actually likes their job.
Regards , R.G.Armbruster”
“Phenomenal service, and a friendly, knowledgeable staff. I had eight tons of heavy workshop equipment shipped across the country with Craters & Freighters Cleveland, and the staff were more than accommodating every step of the way. Patti, Renee, and the guys on the floor are all excellent. My equipment arrived well packaged, on time, and at a very reasonable rate for the quality of service rendered. I would whole-heartedly recommend C&F Cleveland.”
“The first time I had gone to fed ex to print some invitations it turned out to be a disaster. I had used the self service printers in the front and the ink was of extremely poor quality, ruining the invitations.
This time I went to the desk and I’m so glad I did! It was at the desk where I met Will. Will was so patient with me and was extremely knowledgeable. He is the reason the invitations were so successful. He was able to take my pdf from my USB and provide pristine quality on shimmer heavy weight paper. All the staff seemed kind but I will be coming back because of Will.”
“I always make a point to visit the UPS store in North Royalton because of the exceptional service provided by the staff. There is one young gentleman in particular who stands out for his kindness and welcoming demeanor. He always greets everyone with a smile and takes the time to ask how they are doing. It's a pleasure to interact with him each time, even when the store is busy. Such exceptional service is rare to come by these days.”
“Just dropped off packages here and Riley was amazing, he was a huge help and so ever pleasant! He was helping a customer when we walked in and he was so nice and helpful and when we stepped up for our turn he was so pleasant and above and beyond helpful for our return! We thank him so much!”
“Jake and Heath provided thoughtful and friendly service despite how busy they were at the time. They made sure that I left with the art prints that I needed hassle free. Thanks guys!”
“This is an outstanding company! The combination of extremely high quality work, excellent communication skills, and perfect integrity made our experience with Icon fantastic. The interior rooms that they helped to convert into studios for yoga, cycle and more were completed on time and with tremendous attention to detail. Alex Pagan is the best on site foreman and carpenter anyone could ever hire. Jameson Pagan is a pleasure to deal with, on top of every detail and a great communicator. I am appreciative every day of the work they did for us.Service: Interior finishing”
“Trusted supplier - we ordered packaging for our product but had quality issues; M-line replaced the entire shipment, exceeding my expectations. things happened , and I hope that many businesses will provide such good and fair service -”
“I have been forgetting to write a review. However, I have to say that my transactions at this store haveu always been a pleasure, be it 5mins or more.
They never make you wait. Always polite and amiable. I not only wish to commend their customer service, I would also like to compliment the person in charge of this location. Instilling the correct attitude and values of an Establishment to succeed and uphold its Brand Name.
I say this especially since I have had a very unsavoury experience at another UPS store which honestly took me by surprise since I went in there assuming I would receive similar service as i do at your Store on Cedar Road. I was indeed disappointed to say the least!
I therefore, once again wish to thank ALL at your store for making it a welcoming place to go to in order to get the job done!
THANK YOU!”
“I can’t say enough great things about this UPS Store (Fairview Park on Lorain Road)! There’s a newspaper trend going around where people use personalized designs in photoshoots for birthdays, anniversaries, or big announcements. I wanted to do something special for my 30th birthday photoshoot in Brazil—but I didn’t just want a front and back like most people. I designed a full “newspaper” with a custom front and back, plus two “inside” pages as a heartfelt thank you to my family.
I came to this store hoping they could bring my vision to life, and they exceeded every expectation. I explained what I needed and why it was important to me, and they jumped right in to help. They walked me through everything—from helping me choose matte over gloss to avoid camera glare, to printing on durable material that could survive my suitcase. It came out exactly how I envisioned, folded perfectly like a real newspaper, and all for under $20!
I’ve been to this location before for passport photos, shipping, and more, and the service is always top tier. But this time they helped turn a dream into reality. Thank you to the entire team for being kind, patient, and genuinely helpful. You made my 30th birthday celebration everything I hoped it would be!”
“These dear dear guys are the very BEST ! SUPER : we have been going through them for decades shipping to our beloved Ukraine …! Love and miss you Roman and Marco … my only regret is I no longer live in the area ….!”
7:30AM - 9PM
3310 Clark Ave, Cleveland
Shipping Centers
“Easy in and out. Waited for one of the staff members to be available and the salesperson checked for my package to be taped properly and the UPS sticker to be attached. Gave them my email to receive tracking info.”
“This place is very good if every receiver is like this truck should be very easy job. My appointment was 8am nock my door about 5:50am and I was out about 6:20am I like that overnight parking too I didn’t see restrooms plus I didn’t even look”
“The staff was very helpful, polite, and knowledgeable, Even though they were extremely busy that day. Helped me get the product I needed, how I needed it, and had it ready for pickup the same day.”
“Excellent service from our drivers today! They were courteous, admitted to forgetting a part and were willing to go the extra mile to deliver it after hours. Thankfully that was not necessary as it was later found in one of the boxes :) Everything went nice and smoothly and I am very happy with my experience. Thank you Q & Company :)”
12AM - 11:55PM
11706 Clifton Blvd, Lakewood
Shipping Centers
“I stopped by a few weeks ago to pick up some speakers that were to be delivered to my house....based on other experiences with other companies I expected problems.....everyone was very nice, from the person who answered the phone and set up the pick up to the guy who brought it out and was nice enough to help us load the car. I was pretty impressed with everyone I dealt with.”
“Amazing Customer Service from the Young man working printing/copy area. I needed several papers laminated and he got the job done within minutes. I am pleased with how well they turned out (the thickness & sturdiness) and the speed at which the job was done. The price is reasonable. The staff member was multi tasking and helping other customers as well. A++”
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“The team at this store was tremendously helpful to me & the company that I work for. Highly recommended. They were quick, professional & friendly when assisting me with my shipping dilema!”