The Verizon store in Reynoldsburg is a convenient location offering mobile phones, 5G home internet, and business services. Customers can visit the store or order online for pickup, same-day delivery, or free 2-day shipping. The store has a clean environment and staff that can be very helpful. Several reviews highlight the excellent customer service provided by staff members, especially Marshall and Laura, who go above and beyond to assist with questions, device upgrades, and concerns. These employees are recognized for their thorough answers and helpful attitude, making customers feel confident in their service. However, some customers have experienced issues with protection plans, feeling pressured into purchasing them, which led to higher monthly bills. One customer expressed suspicion of possible commission practices, feeling the protection plan was pushed as a scam. Despite this, many customers are satisfied with their new devices and the overall experience, noting that their visits were smoother than previous experiences at other locations. The store's staff is praised for their helpfulness, efficiency, and clear explanations, making this location a positive choice for mobile and internet needs.
DK at the Reynoldsburg store was amazing to work with. He got all of our problems taken care of and was so nice about everything. An annoying process was so much better with his great customer service. Keep it up!!
May 2026
Scott was very helpful. This location honestly is a mess but I go back to Scott every time. After the experience in Lancaster I may be going there from now on so it's not surprising that Scott came from the Lancaster store.
April 2026
Fully staffed. In and out. Friendly and fast. Five stars
