KeyBank is praised for its exceptional customer service, particularly at its Pickerington and Reynoldsburg locations. Reviewers highlight the outstanding assistance provided by Chris Dunkel, who is recognized for his empathy, professionalism, and helpful attitude. Customers appreciate how Chris goes above and beyond to resolve issues and create a welcoming atmosphere. One customer noted the contrast between their negative experience at another bank and the kindness shown by Chris and another staff member, Judy. The welcoming environment and personalized service at KeyBank make a significant impact on customers, who express their gratitude and recommend the bank for anyone looking to open an account or seeking assistance. Overall, KeyBank is seen as a place where customer care is a priority, making it a preferred choice for banking needs.
What a wonderful welcoming atmosphere at this bank. I just had it for horrible experience down the road at Chase and Judy I believe was her name was beyond polite helpful friendly empathetic and very understanding with my situation. If I were looking to open a new account somewhere this would be the place in Judy would... read full comment
March 2021
Just want to share a big thanks to the team at Key Bank! Our family had a potential fraud issue and the smart staff at Key Bank was able to locate the missing funds and quickly sorted out the issue. Very professional and dedicated team of bankers! Highly recommend! A+
June 2020
Just want to share a big thanks to the team at Key Bank! Our family had a potential fraud issue and the smart staff at Key Bank was able to locate the missing funds and quickly sorted out the issue. Very professional and dedicated team of bankers! Highly recommend! A+
