Cell Phone Stores in Shaker Heights, OH

“The store is small but very well lit, clean, and organized. We were greeted immediately by both Mike and Neil. Both of whom are very relaxed and friendly but professional.
My daughter was getting her own phone and account. Neil took extremely good care of her. Explained all options available to her in detail. Neil is also over another location of which he kept getting calls but he was able to seamlessly and expediently take care of both at once.
I didn't expect the thoroughness or professionalism we received just based on a previous experience with another Boost location years ago. I expected for them to try and take her for a ride. HOWEVER, THIS WAS NOT THE CASE. We were both treated very well and taken care of. I will definitely be back. If you're in need of a new plan or phone or just tired of your current service, go see. Neil and Mike at this location and from what I understand, boost is surpassing T-Mobile and Verizon anyway right now and they have some pretty good deals.
Thanks guys ?”

“I would like to leave a review for the Verizon store on Chagrin and Lee.

Majka provided some of the best customer service I have experienced in a very long time. He was incredibly helpful and patient while assisting my children and me with getting new phones. He went above and beyond to make sure we received the best discounts available, even taking the time to go into the system to check exactly what we qualified for and what we did not.

He was beyond helpful, caring, and compassionate, and truly made the entire experience stress-free. He helped us out tremendously, and it honestly meant a lot.

If anyone is eligible for a raise, recognition, or even an employee gift or gift card, Majka absolutely deserves it. He is 1000% one of the best employees Verizon has, and his customer service reflects that.

Thank you for employing such an outstanding team member.

I must also apologize because I know I am not spelling his name right but I’m sure iykyn .”

“I've been meaning to do this review for a while. Several weeks ago I was at this location and had the pleasure of being taken care of by Richard. He was awesome. He was patient in helping me solve an issue I was having with my current phone and knowledgeable of Cricket's products and helped me upgrade to a phone that was perfect for my needs. I was silently considering leaving Cricket because of phone issues I had been having for a while, but after receiving such honest and wonderful customer service, I decided to stay with them a lil longer.?”