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“Chandler was outstanding! Very patient, explained things thoroughly, found the answers to the many nonstandard questions we had. Helped us get our electronics connected and made sure we understand how to adjust everything in the vehicle.”
“Okay... Cleveland International airport is going through renovations. You need to pay attention during car rental return. The GPS will take you to the front of the rental center. However, the return station is in the back of the building. This is expecially important very early in the morning when it is dark. As you approach the rental center veer to your right and follow the rental return signs. Now.. the return station opens at 5:30pm. If you are returning prior to 5:29 am, that is okay. There is nobody around the return area. Follow marked signs and park your car. Take 4 photos of the car. Front 2 sides and a back photo . You will thank me for this. Here is why . In the event someone hits the car after you are long gone, you have proof of no damage return.
Lock the car and take the keys to the return locked box. This is a lighted area with a sign to deposit the car keys. Drop your keys here. Pull handle few times to ensure the key falls into the box. Then you can proceed to inside the return center. The box runs frequently.
There's always a security guard at the center that early in the morning. I arrived around 4am. Safety travels.”
“Awesome, Diane is terrific!! 5 stars.
Everything she explained was exactly what she said. Great ride, conveint and easy to rent a quality car!! Good price! Loved that ride.”
“Very Good Service They Help Me Rented For 5 Day And Then I needed 3 More They And They Work With Me Is The Second Time I Rent A Car There The Car Was Excellent Thank you So Much”
“The ENTERPRISE counter actually took care of everything because there was NO ALAMO person but the service was quick thorough, polite professional, smooth, courteous from the countertop the lot to the checkout to the check back in. It was so smooth and seamless. It was excellent and outstanding because it was smooth start to finish, including the fact I totally liked the vehicle I got. Everything was perfect!”
“I recently had the pleasure of being helped by Jameel at Enterprise, and I felt it was important to leave a review recognizing the outstanding level of service he provided. From the moment I arrived, Jameel was professional, welcoming, and genuinely attentive. Renting a car can sometimes feel like a stressful or rushed process, but Jameel made the entire experience smooth, efficient, and surprisingly enjoyable.
He took the time to clearly explain my rental options, answered all of my questions with patience, and made sure I was completely comfortable with the vehicle before I left. What really stood out was how attentive he was to the small details. He made sure the car was clean, well prepared, and that I understood all the features. It’s rare to see someone take that much pride in their work and truly care about the customer’s experience.
Jameel’s professionalism and positive attitude made a big difference. He was friendly, knowledgeable, and went above and beyond to ensure everything was handled quickly while still making me feel valued as a customer. In today’s world, exceptional customer service can be hard to find, and Jameel absolutely delivered.
Because of his help, the entire rental process was easy and stress-free. Employees like Jameel are a huge asset to Enterprise, and his dedication to great service definitely does not go unnoticed. I would gladly recommend this location to friends and family, and I truly appreciate the effort he put into making my experience such a positive one.
Thank you again, Jameel, for the excellent service. Keep up the great work!”
“I was really happy to know that Rent-A-Wreck was still in business. I needed a reasonable and reliable car to get around in for a few weeks, and this was the answer. The service was pleasant and timely. The car was great. I have no complaints and will continue to rent cars from them as a happy and satisfied customer from now on.”
“Awesome location to rent a car! The owner is very accommodating and very professional. I’ve rented a few times from this location and he has ALWAYS provided EXCELLENT SERVICE! 10/10 Highly recommend.”
“I was in Cleveland for the NCAA final four Womens Bball tourney and I was 20 minutes away from the venue. I went online to reserve a car with Enterprise and immediately received a call from the North Olmstead location who provided me with the details of my rental. The agent came to the hotel and picked me up made me feel like I was VIP lol. They made the transaction so easy for me.. Needless to say Enterprise will always be my ride away from HOME> Thank you Enterprise North Olmsted for the great experience.”
“The team at the Westlake Enterprise branch . My vehicle was waiting when I arrived and I was on my way in minutes. The vehicle was clean and and returning it was just as easy as / quick and picking it up. Great price too!”
“Kevin Blackwood was the friendly gentleman that assisted me with my rental. If anyone ever needs help he’s your guy! Very polite and professional and he shows how much he cares about assisting customers. He made everything very easy from picking the vehicle up to dropping it off early. I highly recommend this location to everyone and ask for Kevin because you won’t regret it :)”
“Rented the Slingshot R and was a fantastic experience. The owner runs a very honest and clean business and everything was as represented. The car was clean and ready to go when I got there. It did not disappoint. It was my first time renting from SxRental but will definitely not be my last. The best outfit in town.”
9AM - 1PM
2294 Pearl Rd, Medina
Car Rental
“The owner was a gentleman- I got the van rental with no problem. The van was clean- no hidden charges after my final receipt posted. Very easy transaction. I noticed in their office they have a dump trailer, skid steer, car and trailers for rent. For such a reasonable price too- that is an asset every community needs. Very considerate to your neighbors to offer these services and keep the cost affordable. I’ll be back! Thank you!”
“Took 16ft truck from Ohio to Texas. Avg 10mpg. Truck was comfortable with good AC. Tires were good. Top speed set about 77 but you don't need to go faster in that kind of truck anyway. Just beware of that limit when passing other trucks or you'll upset the four-wheeler behind you. LOL. It will teach you to have patience with the big-rigs.”
“The CLE car rental center was very efficient. My compliments to the National Car attendant. He was very pleasant and efficient.My compliments also to the bus driver, he was very friendly, accommodating, and a hard worker. The pleasantly loaded and unloaded customer bags, and was informative. More employees need to adopt his great attitude.”
“I've used this location about 3 times now. They have the cars I like to drive and the manager was on top of everything. She could multitask better than most people in this world and it kept the people moving in and out of the store.”
Open 24 hours
6200 Riverside Dr, Cleveland
Car Rental
“Really pleased with the staff (very professional and accommodating) and the vehicle. Opted for a mid-size sedan and got a Chevy Malibu. First time in a Chevy and loved it. The location of this car rental is very close to where I live and I plan on renting from them again.”
7AM - 9PM
19601 Maplewood Avenue Cleveland
Car Rental
“My sisters and I flew into the Cleveland Airport from all around the country for our bi-annual gathering last Monday, September 29th. It was my job to rent the car. When I got to the Hertz Desk, Evie, the attendant looked up my reservation and said that it was actually set for downtown Cleveland. I would not have made a downtown reservation as we were all flying into the airport. It took well over an hour, but with Evie’s help, the support specialist I finally got connected to canceled that downtown reservation without penalty and Evie got us a comparable minivan for our 5 day visit to Ohio. She was patient and supportive and very helpful, and helped this very tired traveler and her sisters get on the road for a wonderful vacation. Thank you, Evie!!!”
9AM - 4:30PM
19601 Maplewood Ave, Cleveland
Car Rental
“Great price on a 2 week rental. The Kia was comfortable, easy to maneuver, and great on gas. Only hiccup was the car originally assigned was not in it's space and caused a long delay.”
“I had a great experience with this rental company. My daughter and I plane landed around 9 in the morning and we went straight to the shuttle so we could get our rental car. We were the only ones in line and the associate was really nice to us. She greeted us and had a conversation with us. The check in for the car was really fast and simple. She told me which spot the car was parked in and told me that the keys were already in the car.
When it was time to return the car, they were closed since we had an early morning flight (5 am). We just followed the Hertz signs and dropped off in the designated spot. We kept the keys in the car and that was it. Since they were closed, we didn't have to go to the counter.
We hopped on the shuttle bus and it took us to the airport for our flight.
My deposit was returned that same day and I was only charged for what I owed. I filled up the tank before dropping off so I wasn't charged extra for that all.
The only reason I gave this company 4 stars was because they didn't let me know that it was damage already done to the car so I was panicking the entire time that I had the rental because I thought they were going to charge me for something that I didn't do.
I do think that they should let their customers know when there's already damage done to the car so we are aware and not stressed the entire time.
Other than that, everything else was perfect!! Will definitely book with them again!!”
“I was out of town and had a 2 hour car ride to get to our destination. Avis process was very easy and quick. I was in and out in no time and staff was very professional.”
“Update 10-9-25:
After leaving this google review, a representative from Budget replied to my review, and I reached out to Budget Customer Service via email. The issue I experienced was promptly resolved and I now need to correct my rating from 1 star to 5 stars for customer service resolving my issue. Now, I would have no hesitation to book a rental car with Budget in the future. Super big thanks to Budget for paying attention to the customer and providing superior customer service.
Terrible experience with Budget/Avis car rental at Cleveland Airport. I would advise not using prepaid gas option. I learned the hard way. I chose the under 75 miles flat rate of $16.95 prepaid gas. The attendant checked me in at driving 100 miles. This is inaccurate. The customer service rep asked if I “had proof” of the miles I drove. I only have my GPS mileage which was 16 miles one way. I trusted the system and the rep at the desk when she said driving back and forth the Cleveland clinic is under 75 miles. I didn’t take pictures of the mileage before I left and when I returned. Learn from my lesson and use uber or don’t choose the prepaid gas option. I will never use Budget/Avis again.”
“Rented from this location this morning. Great service. Fast and friendly. Was told they had an altima. When I arrived I was offered an upgrade for renting for long term. I had a choice of a couple suv's. Took a nice Mitsubishi SUV. Great to have a choice. Will be renting again from this location again in January and February.”
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“I had an amazing experience with Enterprise in Strongsville! I am planning to rent a premium SUV for an upcoming roadtrip, and I decided to evaluate my experience at multiple rental agencies in advance to determine which one will provide the best experience. Enterprise Strongsville won hands down.
The vehicle I received was exactly what I reserved. It was clean and newer - only 12K miles. The other agency had one with over 90K miles.
Customer service was fabulous. The employee who assisted me was friendly and took the time to explain the features of the vehicle to me - an experience I don’t normally receive when I rent from the airport.
Check in and check out was smooth and I had no wait. Overall, I was very pleased and will choose Enterprise for my roadtrip.”