Car Rental in Cleveland, OH

“Okay... Cleveland International airport is going through renovations. You need to pay attention during car rental return. The GPS will take you to the front of the rental center. However, the return station is in the back of the building. This is expecially important very early in the morning when it is dark. As you approach the rental center veer to your right and follow the rental return signs. Now.. the return station opens at 5:30pm. If you are returning prior to 5:29 am, that is okay. There is nobody around the return area. Follow marked signs and park your car. Take 4 photos of the car. Front 2 sides and a back photo . You will thank me for this. Here is why . In the event someone hits the car after you are long gone, you have proof of no damage return.
Lock the car and take the keys to the return locked box. This is a lighted area with a sign to deposit the car keys. Drop your keys here. Pull handle few times to ensure the key falls into the box. Then you can proceed to inside the return center. The box runs frequently.
There's always a security guard at the center that early in the morning. I arrived around 4am. Safety travels.”

“TOP TIER SERVICE!!! ???
A little while back (2026) my family vehicle took a poop and after many places and different calls I found DFR. I was kot in a position to make a deposit and a hold and this and that, and they saved my life.
SERIOUSLY.
I’ve rented from DFR, many times now, have referred a few friends there and will continue with great recommendations.

Super simple, fast and friendly people.
Always available to help and really low and affordable pricing. Do not sleep on DFR, they are fantastic, great, quality, straightforward company to do business with.”

“What a refreshing and easy experience renting a car through Alamo. I’ve had a horrendous experience in the past renting a car through Budget at the Cleveland airport but this most recent experience couldn’t be any further from that. Tee was welcoming, kind, and friendly. He even helped carry the bags out to the car and load them. In the past, I’ve been given car seats, which seemed like an afterthought but with Alamo, the car seats came wrapped and clean. Tee even verified that my kiddos were the right size for the ones they had. That’s above and beyond. Way to go Alamo and Tee, you have a returning customer.”

“Excellent contact with me .pick up timely service, return ride quickly great driving in bad weather . This is the best medical transport I've ever had in my years of use with my walker in Northern Ohio. Thanks ?”

“I recently had the pleasure of being helped by Jameel at Enterprise, and I felt it was important to leave a review recognizing the outstanding level of service he provided. From the moment I arrived, Jameel was professional, welcoming, and genuinely attentive. Renting a car can sometimes feel like a stressful or rushed process, but Jameel made the entire experience smooth, efficient, and surprisingly enjoyable.
He took the time to clearly explain my rental options, answered all of my questions with patience, and made sure I was completely comfortable with the vehicle before I left. What really stood out was how attentive he was to the small details. He made sure the car was clean, well prepared, and that I understood all the features. It’s rare to see someone take that much pride in their work and truly care about the customer’s experience.
Jameel’s professionalism and positive attitude made a big difference. He was friendly, knowledgeable, and went above and beyond to ensure everything was handled quickly while still making me feel valued as a customer. In today’s world, exceptional customer service can be hard to find, and Jameel absolutely delivered.
Because of his help, the entire rental process was easy and stress-free. Employees like Jameel are a huge asset to Enterprise, and his dedication to great service definitely does not go unnoticed. I would gladly recommend this location to friends and family, and I truly appreciate the effort he put into making my experience such a positive one.
Thank you again, Jameel, for the excellent service. Keep up the great work!”

“The employees were very accommodating and helpful with everything. Their attitudes were amazing and the car was very nice, clean, and drove well. Will be renting from this location again.”

“Enterprise made sure that there was a vehicle ready for me due to me booking early, they also made sure the vehicle was ready for usage, clean, fueled, and road safe. My family and myself made a safe trip to our location and back returning the vehicle clean and on time. I plan on using enterprise for all my future rentals. The service was top tier itself, all parties inside were in great moods and all were willing to help everyone inside, providing updates and getting people into their vehicles.”

“Awesome location to rent a car! The owner is very accommodating and very professional. I’ve rented a few times from this location and he has ALWAYS provided EXCELLENT SERVICE! 10/10 Highly recommend.”

“Outstanding Leasing Experience – Best Deals & Next-Level Service!

I had the pleasure of leasing my vehicle through Shaker Auto Lease, and I couldn’t be more impressed. From the very start, their team was committed to finding me the absolute best deal. They went above and beyond, comparing all options, ensuring every detail was clear, and ultimately securing a lease that was perfect for my needs and budget.

What truly sets them apart, though, is their next-level customer service. They were incredibly responsive, patient, and always available to answer my questions or address any concerns. The process was smooth from start to finish, and I felt confident and well-informed every step of the way.

If you're looking for a leasing company that combines unbeatable deals with top-tier customer service, I highly recommend Shaker Auto Lease. They exceeded my expectations in every way!”

“I highly recommend this place if you're in need of renting a vehicle or finance. Customer service is great they will help you. Moe, the owner, has great prices .”

“The CLE car rental center was very efficient. My compliments to the National Car attendant. He was very pleasant and efficient.My compliments also to the bus driver, he was very friendly, accommodating, and a hard worker. The pleasantly loaded and unloaded customer bags, and was informative. More employees need to adopt his great attitude.”

“I cannot tell you how great Bruce was. He really went the extra mile. I was also very impressed with the auto; very clean inside and out. Not to mention, they tell you what they did with the car (if it needed any repairs) prior to putting it up for sale. I can't say enough great things about how I was treated by Bruce. Very honest and upfront. I highly recommend this place to anyone looking for a used car and someone who will be honest with you (I know this is the place I'll be looking in the future). Not to mention, the car I got was a great price.”

“I was extremely satisfied and surprised with them ! Wonderful staff . Cars are definitely ugly but for 29 a day and cash security deposit it's a great deal !”

“Helen is great . The old guy the owner is great too. You will leave in something to get you back on the roads. Car models are older but they run & the air conditioning works . I will be returning :). Thank you Rusty Car Rental.”

“Great friendly customer service, Steve is a a great customer Service Rep for Budget, my only complaint is that the cars don't seem to be serviced as they had been in the past. Within 20 minutes in the car, the low tire light came on. Steve did swamp me out with no problem”

“Great Hertz location. I dropped off my car and the nicest lady named Cleo asked if I would like a ride to the airport. She was so nice and had amazing energy. I’m so grateful she asked because the one reason I am not giving this place a 5 star is because of the shuttle bus situation which needs to be fixed. The line to wait for a bus to and from the car rental is unacceptable. Thank you to Cleo she is the best!”

“Avis is a great company to rent from.Be aware of Stephen the independent operator here.I also experienced him trying to get me to clean the car i rented. It was not excessively dirty.Avis corporate was very helpful and refunded my cleaning fee.I will definitely go with Avis again just not this location.”

“Tammy is great! She helped me so much and made sure I had a good car that is helpful for my journey. She is patient and resourceful. I am so grateful she was there to help me on a night when I otherwise would have been stranded at the airport! Thanks, Tammy! :)”

“Great price on a 2 week rental. The Kia was comfortable, easy to maneuver, and great on gas. Only hiccup was the car originally assigned was not in it's space and caused a long delay.”

“Update 10-9-25:
After leaving this google review, a representative from Budget replied to my review, and I reached out to Budget Customer Service via email. The issue I experienced was promptly resolved and I now need to correct my rating from 1 star to 5 stars for customer service resolving my issue. Now, I would have no hesitation to book a rental car with Budget in the future. Super big thanks to Budget for paying attention to the customer and providing superior customer service.

Terrible experience with Budget/Avis car rental at Cleveland Airport. I would advise not using prepaid gas option. I learned the hard way. I chose the under 75 miles flat rate of $16.95 prepaid gas. The attendant checked me in at driving 100 miles. This is inaccurate. The customer service rep asked if I “had proof” of the miles I drove. I only have my GPS mileage which was 16 miles one way. I trusted the system and the rep at the desk when she said driving back and forth the Cleveland clinic is under 75 miles. I didn’t take pictures of the mileage before I left and when I returned. Learn from my lesson and use uber or don’t choose the prepaid gas option. I will never use Budget/Avis again.”

“I had a great experience with this rental company. My daughter and I plane landed around 9 in the morning and we went straight to the shuttle so we could get our rental car. We were the only ones in line and the associate was really nice to us. She greeted us and had a conversation with us. The check in for the car was really fast and simple. She told me which spot the car was parked in and told me that the keys were already in the car.

When it was time to return the car, they were closed since we had an early morning flight (5 am). We just followed the Hertz signs and dropped off in the designated spot. We kept the keys in the car and that was it. Since they were closed, we didn't have to go to the counter.

We hopped on the shuttle bus and it took us to the airport for our flight.

My deposit was returned that same day and I was only charged for what I owed. I filled up the tank before dropping off so I wasn't charged extra for that all.

The only reason I gave this company 4 stars was because they didn't let me know that it was damage already done to the car so I was panicking the entire time that I had the rental because I thought they were going to charge me for something that I didn't do.

I do think that they should let their customers know when there's already damage done to the car so we are aware and not stressed the entire time.

Other than that, everything else was perfect!! Will definitely book with them again!!”

“Went in with low expectation after reading the reviews. Got the car at 6 pm with my reservation at 5:30 (went in at 5:05). Only one staff but very kind and fast. The biggest problem was there was no car left and the car had to be returned so then I can pick it up.”