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“Heather is the BEST!!!! She went over and above!!! Being on older women I'm not good with a cell phone. When I explained this she didn't hesitate to help. I would have given a 10 star, if I could. I had gone to the Brunswick ohio location they were rude and wouldn't help me at all.”
“When I first got there, there was a sign on the door that there would be back in about twenty minutes.From when I arrived. They did get back, and by then there were about eight or nine people in line.Waiting to get in. Lucky for me, I was just doing a drop off that we're all ready for sending.And I did not need a receipt, so i just needed to go up to the counter and drop my stuff off.”
“I've been using this store for over a year and won't go anywhere else. I have used them for many services from printing emails to my daughter's wedding photos to having memorial bands printed.
The staff at the Fairview park UPS store have gone out of their way to make all my experiences easy and a very happy customer. Truly grateful.”
“I had a great experience picking up.
Cortney was very pleasant and helpful. It was a nice treat to deal with a customer service representative who actually likes their job.
Regards , R.G.Armbruster”
“Had a truck rejected at GM due to trailer was too old. Send my driver to ADC & have the best experience in cross docking. Very fast with reasonable rate. Thank you for the service!”
“Zach was amazing! He quickly figured out the issue with my package and clearly explained everything about the Amazon returns. He completely turned my experience around—thank you! I’ll definitely keep using this location.”
“Trusted supplier - we ordered packaging for our product but had quality issues; M-line replaced the entire shipment, exceeding my expectations. things happened , and I hope that many businesses will provide such good and fair service -”
“This UPS store did a great job packaging and shipping a framed piece of art for me. Everything arrived intact, and FAST! Drop off was quick and friendly. I really appreciate the great job they did!”
“Wonderful and kind delivery team. They delivered the large boxes inside our garage so we didn’t have to finagle them later which was very helpful. Appreciated the updates on when it would be delivered and the careful nature knowing two of the boxes contained glass panels.”
“These dear dear guys are the very BEST ! SUPER : we have been going through them for decades shipping to our beloved Ukraine …! Love and miss you Roman and Marco … my only regret is I no longer live in the area ….!”
“The team at this store was tremendously helpful to me & the company that I work for. Highly recommended. They were quick, professional & friendly when assisting me with my shipping dilema!”
“I stopped by a few weeks ago to pick up some speakers that were to be delivered to my house....based on other experiences with other companies I expected problems.....everyone was very nice, from the person who answered the phone and set up the pick up to the guy who brought it out and was nice enough to help us load the car. I was pretty impressed with everyone I dealt with.”
“excellent customer service across the board! from shipping to packing, the UPS Store associates have been very helpful in facilitating and executing any shipping or printing demands!”
“This store has helpful and friendly staff and is a quick in and out. The shipping supplies aren’t as cheap as what you can find on Amazon but if you are out of supplies, the prices are fair enough to grab something to get by.
The carts close to the door are a nice touch on days where I have too much to carry at at once. The carts save multiple trips when Ohio winters are doing the Ohio winter thing.”
“Easy to find location on Cargo Road at Cleveland Hopkins airport, just passed the US Post office. I went there for the Dropbox after hours. The area was well lit and I felt safe”
“Always a very good spot for your ice cream and freshly made
On my bike packing trips I always go to a dairy Queen it is a mandatory stop for me”
8:30AM - 8:15PM
6955 Engle Rd, Middleburg Heights
Shipping Centers
“Not sure where to do the review, but....what fantastic customer service! From the delivery man, Tim, to the customer representative at fed ex, Shadai (spelling). Had a package being delivered that needed a signature when we were out of town for 3 weeks. Tim helped via my Ring camera. He was kind to deal with my request via the camera! Shadai helped from local center. She helped reroute the package for me to pick up near to where we were. She was excellent in keeping me updated. She was very kind and more than willing to help me. I can't say enough to show my appreciation to her and Tim! Job MORE than well done. Thank you! Thank you! Thank you!”
“Staff was super helpful and patient. Came in to drop a prepaid FedEx. The qr code did not pop up for me and staff was patient with me until I could figure it out.”
“New facility.
From I-71 take exit 237 B, coming from North or 237 - from South.
Then take Snow Rd West.
Drive over the bridge and take the very first driveway on the right (this is the second traffic light after you take the Snow road).
The driveway will bring you to a new building.
Make a left along the south side of it. Then make a right in front of the building and look for the shipping office.
We called earlier today and checked with the shipping. They said it is OK to park overnight as long as you are not blocking the doors. There is enough room to park across from the shipping office.
The business has new name - Smurfit Westrock but there are many trailers with the logo of Victory Packaging.
The office starts at 7.30 am.
I had an appointment for 7.30, checked in and they gave me a door immediately.
Green light at 9.10 am.
Overall very good experience.”
8AM - 6:30PM
3660 Center Rd, Brunswick
Shipping Centers
“Today I spoke to the owner Ron of the UPS store and he was nice enough to assist me with my mailbox, I would recommend this store for all your shipping needs and great customer service.”
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“This place is very good if every receiver is like this truck should be very easy job. My appointment was 8am nock my door about 5:50am and I was out about 6:20am I like that overnight parking too I didn’t see restrooms plus I didn’t even look”