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“Extremely happy with the quality of the internet, minimal downtimes, and very quick response time when needed. Tech support has been amazing the couple times I've needed them. I've been a customer for 3 years and will not change.”
“Steve was awesome!he took his time with us, set up the phone, showed me how to set parental controls, he had a sense of humor,very knowledgeable and most of all,very patient!”
“STEVE is my HERO! I spent over 4 hours on the phone porting my number from AT&T to Verizon. Steve was the only one who knew EVERY step of the process. I was out of the store in less than 30 minutes with a working phone. THANK YOU STEVE!!!”
“I came from Verizon, unsure what to do,
Stopped into T-Mobile just to get a clearer view.
That’s where I met Bee, who helped me that day,
Explaining each option in a straightforward way.
She walked me through plans, line by line,
Compared what I had to what I’d now find.
No pressure, no rush, just clear, honest talk,
So I could decide before taking the walk.
Bee moved my number and set up my phone,
Made sure every detail was clearly shown.
The switch was simple, the process well run,
What I thought would be stressful turned out to be done.
If you’re leaving Verizon and want things made clear, Ask for Bee at T-Mobile—they’ll take good care of you here.”
“Customer service is excellent. Michelle was incredibly patient and dedicated to resolving the issue with my account. She spent an entire hour trying to identify the peculiar problem.”
“I went to the Teen Mobile Store on Airport Hwy in Toledo, Ohio with two of my boys yesterday. We worked with Xavier. I am not tech savvy at all, and Xavier was so patient and he helped me figure out what I needed to keep my internet up when service goes out ( a hot spot and a teen mobile internet box). He talked to my boys so they weren’t bored, and he was just all around helpful, I highly recommend that store, and please ask for Xavier, he is hands down, one of the best associates I have worked with at a cell phone store.”
“Came in today with a couple issues and the staff was very helpful and kind. Specially, Jean-Luc went above and beyond to help me. I am very very grateful and appreciative for his help today. I am very happy and very pleased with the excellent service he provided.”
“Jeff worked with my fiance and I, he also went out of his way to call verison customer service for an issue we were dealing with. I would recommend his wonderful customer service to anyone coming in to this location.”
“The gentleman who helped me today not only solved my initial problem (went in to get a new router), but also saved me money on my bill. Setting up my new router was also very easy and the rep provided very clear instructions on what to do when I got home.
I was expecting a long wait, and probably having to call tech support again to get my router set up when I got home, but I had quite the opposite experience. I either got lucky today or Buckeye has taken strides to improve their customer service.”
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“Greg was extremely patient while explaining service plans and options, and very knowledgeable during my upgrade and new purchases. I am very pleased with the service Greg provided. I highly recommend and appreciated his help.”