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“I had visited a Verizon store to talk with someone about upgrading my plan and possibly saving a few bucks each month while at the same time adding a phone to my plan for my son. I ended up at the Macedonia location.
I'm not very tech savvy and trying to decipher the Verizon bill is next to impossible for myself as well as trying to understand plan differences and which would be the best way to go without losing key plan advantages and also what Verizon could offer.
I sat down and talked with a salesperson by the name of Darrian and he couldn't have been more patient and more helpful in helping me to understand how he could help upgrade my plan and yet save money while getting a better improved plan.. He was very easy to talk with and was very patient with all the questions I myself as well as my son had. The entire staff at that store seemed to be very friendly and they all seem to have a good work team environment. Thank you so much Darrian for all your help.”
“Had a great experience at this Verizon location! Mark, the manager, and his new hire Shariq were phenomenal. They were able to assist with a multi step transfer, and multiple new lines.
Even on a weekend holiday, they navigated things smoothly and were able to accommodate every request.
Pricing was on-point, and never felt like I was being swindled for a commission. I will continue to frequent the Verizon: Tanglewood, location for all my needs in the future.”
“My iPhone 11 (don’t judge ?) died on my flight to CLE. I was completely lost. My friend took me to Victra and Duncan was exceptional in getting me transferred to a 16 in one hour. I’m still resetting my logins, etc., but very happy to have made it through. If your phone is acting up - upgrade it soon.”
“I came in to fix my broken phone screen and I hate coming to the Verizon store because people are so rude, inattentive and it always takes so long, but Benito helped me out, showed me my options and educated me so well! I don't like technology, but he made me feel a lot better and got me a new galaxy for free! You bet I will be coming here for now on! Him and Connor were so funny! Made the process easier than it's ever been!”
“I totally ditched my old provider for AT&T because switching was a breeze, all thanks to Bryan! Seriously, the guy deserves a raise. Went in just to switch my SIM, ended up with awesome deals on internet and phones. Bryan's patience and chill vibe were top-notch. Dad and I left feeling like AT&T pros! Five stars all the way, thanks to Bryan.”
“Burnell was awesome. Extremely knowledgeable and helpful. He was able to solve all of my problems and answer all of my questions. Highly recommend working with him.”
“Betsy /Jeremy Are amazing employees you should be proud to have working for AT&T.I had the pleasure of seeing them handle a huge problem for another customer and they both were professional at handling the problem was very impressed they both should have a chance to advance to a higher role within the company. If it we me I would definitely consider them for a pay raise or promotion. Great experience ?”
“MJ, is very knowledgeable of her job. She was such a GREAT help to my Daughter and, I! I highly recommend her. It was VERY unfortunate and disappointing that she didn’t have help in the store!!! SHE WORKS VERY HARD!!!”
“I have dealt with these gentlemen since 2014, and they never disappoint. Always beyond respectful and fair, they treat you like FAMILY. A rarity in these days, especially for this neighborhood.HIGHLY RECOMMENDED”
“Chris helped me and my family out get switched over from att and was super helpful and professional during the process. Highly recommend the Streetsboro T Mobile if you’re trying to switch your service provider”
“This store was great to deal with after my very poor experience at your Aurora Store. There they ignored me until I came to the rep (there were no other customers) and then was told rather rudely that it was an exact change store, no outright purchases were allowed (which I didn't want to do) and the when I asked about trade in credit was told that those deals were no longer in effect (they were and I got them at the Solon store.”
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“Levi and Joe are great with customer service! Helped with new tablet purchase and was straight forward with everything! Will be coming back for all my Verizon needs!”