“Tommy did a remarkable job. He is very knowledgeable about what he was doing and he was on top of everything he was doing. Denelle was there to help and they were also very helpful and knowledgable about what they were doing. I highly recommend this store for someone who wants a quick experience without all the hassle of having to wait forever to get an upgrade or some other small issue.”
“UPDATE: Alexis was fantastic. This store is my go to. 10/10
Rachel...was over the top. Closed at 7
She stayed with us to complete the sale .awesome employee..over the top..”
“I was so nervous about feeling dumb when I walked through door. When Sam said “hello , have a seat. “, I was immediately calm and reassured. She was patient , and made me feel at ease. I understood everything. It was an easy, informative, and really good experience.”
“I just had the most amazing experience with Lexi and Heather transferring our family plan from another cellular provider. It help that we had done our homework before the visit. Our wait to see them was within 5 minutes of walking in the door. Lexi greeted with a warm smile! As my husband and I are not very tech savvy, the gals spent the time educating us ie, difference between the generations of iPods. If you are reading this review, I would definitely recommend this location for your cellular needs and 5-star customer service!”
“I would like to thank Marshall for being so professional and helpful yesterday. I was with Verizon for years and ended up switching to T Mobile yesterday. He had a lot to do with that decision. I know if I need anything I can count on him. Thanks Marshall!”
“Normally I have the worst luck with my phones being able to be saved & fixed, and I just loose everything. I couldn't get my phone to come on, reboot, NOTHING!! Dawn at the Arlington plaza store was able to get it going within minutes, & even got me a new screen ordered since mine is cracked, & I had completely forgotten that I have insurance on the phone. This location has great service, & the employee's are very helpful, & very polite. Highly recommend this location.!”
“So it's just a cell phone store where they sell phones and stuff right. Well I went in Saturday and Devon and the staff there just drastically improved the quality of my life and my family's lives while saving me a ton of money. I had Verizon and let the poor quality go because I had home Internet until recently when we discovered our slumlord hadn't paid the bill in months. After that and because there was a bill at the residence we were out of luck. I came in and explained that I'm a full time student and I work and my wife is from over seas and in about 30 minutes I had two new phones with unlimited 5G Internet for less than my next Verizon bill with their terrible phones. School just started back and they really saved me and kept us in touch with our family everywhere. Thank you so much guys you are appreciated”
“I came in today and was helped by a very special lady, she helped me get my son a new phone for his birthday and she went above and beyond to help me get a great deal. She was very positive and kept a smile on her face. She even wrote happy birthday on my sons phone box? she is a blessing to your company and deserves all the blessings god will place in her life? great customer service please keep her at your store”
“This was the first visit to pay my bill. The customer service representative was very nice and helpful and made sure my credit of 10.00 off was applied. Didn't have to wait to be helped.”
“This location is larger than the Chapel hill location. On this day they had approximately 10 working the floor. Even with that we still experienced around a 30 minute wait. The staff was attentive and addressed all of our issues they assisted us in every manor. This location has restrooms. I can’t understand hours how the others don’t.
Parking was plentiful and the parking lot was cleared from the recent snow fall.
When we found out that we needed a new phone they had the phone that we needed stock.”
“Awesome staff and process there. Easiest upgrade I've done in eons! Efficient and friendly staff provide great choices and budget conscious options. Lots less than I expected for the new phone and service. When does that ever happen?”
“The service was good when we had it installed. Had a solid tech that cared about what he was doing. Truthfully though with ISPs, you kinda are gambling every time on a service call. Some are great and some are...not so great.”
“The people were friendly and very helpful. It is a very busy store, we had a 20 minute wait and about the same time just getting out of the parking lot but we have wifi so I think it was worth the wait.”
“Samantha was great and felt like I might need a new phone, but was not at all pushy. Very helpful in helping me understand. Gave me questions to ask my son to alleviate my problem. Thanks so much!!”