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“As a small business, First Financial has been really responsive to my needs. I was having issues with their phone app and was immediately called by the both the regional and local reps to try to resolve the issue.”
“Trustworthy with integrity! I went in today and made a deposit for what I thought was $1,127, but it turns out I didn’t count my cash correctly and it was actually $1,527. The man who helped me could have taken advantage of the situation, especially since I told him it should be $1,127. Instead, he did what was right — after counting the money, he informed me of the correct amount. He could have easily kept the extra since I was obviously unaware of my counting error.
Thank you to this young man for doing the right thing. I forgot to get his name, but that’s exactly the kind of person we need providing service to customers!”
“I was so frustrated when I called the escrow department in Cincinnati multiple times, and my questions were not answered that I decided to call the Upper Arlington Branch. Bitna was amazing. She was professional, polite, knowledageable, and helpful. She went the extra mile to help get my questions answered. I have not received this caliber of customer service in a long time. I will definitely use this location for my banking needs.”
“I’m very happy with service I was given by Garrett. Very professional and a down to earth dude that genuinely seemed like he wanted to help. There was a different feel, in good way, to this place compared to the Big banks I’ve been dealing with my whole life-Wes”
“Best bank I have ever been to. My finance and I wanted to open a joint account and they answered all of our questions perfectly. We worked with the manager Sydney as well as a male teller at the front who provided some helpful insight to set everything up smoothly. Definitely recommend this bank for anything you need.”
“Kris, one the agents helped me set up an account and when I had troubles the second day with setting up the app and making a transfer it felt like talking to an old friend already. Very kind and helpful”
“Operations Manager Brandon was fantastic to work with. Professional and personable. I have high confidence that other services provided by this branch would be excellent because of this experience.”
“Lewis is a very helpful guy. He has helped me in my finances. I used to have Kemba and I was not getting help from Kemba. But switching account to key bank has really helped me. Thank you Lewis. This 5 star is dedicated to Lewis will bring all my families, and friends to open bank account because of Lewis. He deserves it. The best bank ever ??.”
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“William Lam of the Heartland branch in Upper Arlington ,OH was great to work with on my recent visit. He was professional courteous and capable.
You should be proud of Mr. Lam !”