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“When it comes customer service and the banking system knowledge , this branch has the best staff of all. I always deal with a young man who really mastered anything banking. He is so happy, quick and friendly.
This is the kinda attitude customers require when it comes to banking.
I am sorry, I don’t have his name but will get it next time I see him..”
“Hunter was awesome!!!!!!!! Worked with us through our auto loan and got our rate down which was amazing! Hunter worked around our busy schedule and was an absolute gem! Thanks Hunter!!!!!!!!!”
“Janiyah was AMAZING and I’m THANKFUL that she went above and beyond for me and resolved all of my issues and concerns as I was very frustrated with the process …”
“Awesome branch to bank with. With banks I've had in the past, I've had multiple fraud issues, waiting days to a week or more for money to get returned to me. With Woodforest, they've shut that down before it even starts. The staff are always so friendly and informative as well.”
“Gumaro was extremely helpful and made my banking experience smooth. Gumaro was very professional and made sure I understood everything well. 10/10 would recommend using this bank.”
“We love the Clintonville branch! Don is incredibly personable and welcoming. We opened a CD and checking account there for my teenage son to learn early financial literacy skills, and Don's approach is very inclusive and informative. He doesn't talk down to my son like many places tend to do to younger patrons. It's always an enjoyable, friendly experience. Communication is always prompt and thorough, too. Highly recommend.”
“I needs to borrow $50,000 for a short term situation, I was approved almost over the phone. The terms were agreed and we paid off the loan when our home sold. Quick and easy.”
“Carissa has been so great to work with this week on questions that I had regarding our accounts we opened last week. On Friday she went above and beyond in getting me copies of checks that I needed from a deposit made last week. Always quick to respond. Exceptional customer service and wonderful to work with.”
“William Lam of the Heartland branch in Upper Arlington ,OH was great to work with on my recent visit. He was professional courteous and capable.
You should be proud of Mr. Lam !”
“I have been a First Financial Bank customer for many years. The staff at every level from management to the tellers always go above and beyond to be helpful and know their customers by name!”
“Had a wonderful experience at Telhio with Allie H as our loan officer. She was professional and kind with every interaction and informed us of a grant that we qualified for. Would recommend this team to friends and family. Thank you, Allie!”
“Had a great experience here with Callie! She answered all my questions, made insightful recommendations and was incredibly efficient on my lunch break. Thanks Callie!!!”
“Trustworthy with integrity! I went in today and made a deposit for what I thought was $1,127, but it turns out I didn’t count my cash correctly and it was actually $1,527. The man who helped me could have taken advantage of the situation, especially since I told him it should be $1,127. Instead, he did what was right — after counting the money, he informed me of the correct amount. He could have easily kept the extra since I was obviously unaware of my counting error.
Thank you to this young man for doing the right thing. I forgot to get his name, but that’s exactly the kind of person we need providing service to customers!”
“Sure, sometimes you have to wait to talk to someone. I've never had to wait more than 15-20 minutes. But I've sat down with three different people to talk about opening accounts or discussing a car loan, and all three were friendly, personable, and professional. I like this branch.”
“I rarely get to see everyone at Heartland now but my two favorite people that I know will greet me with a smile are Logan and Claudia! Makes coming in a happy occasion.”
“Cathy was absolutely wonderful! I came in for a cashier’s check for my new apartment and she was so kind and caring. Thank you Cathy for your help and encouragement! You made the process so easy for me.”
“My family has been long time customers, myself my whole life, when it was Plain Dealer Credit Union in Cleveland, now Credit Union of Ohio. I have some big chain banks I use as well, & when they've turned me down for loans for absurd reasons, CUOO has approved me easily with good rates for my auto & personal loans. Applying was easy & happy with the service. Great switch from PDCU to CUOO.”
“Just want to thank Tammy Cox for the terrific service. She handled all of our banking needs with patience and courtesy.
This WPCU branch has always provided such professional and quality support… thanks to all that work there!”
“I was so frustrated when I called the escrow department in Cincinnati multiple times, and my questions were not answered that I decided to call the Upper Arlington Branch. Bitna was amazing. She was professional, polite, knowledageable, and helpful. She went the extra mile to help get my questions answered. I have not received this caliber of customer service in a long time. I will definitely use this location for my banking needs.”
“I appreciate the personal attention and quality service of Union Savings Bank. William Corns is available by phone to answer questions and makes sure all the details of mortgage banking are completed in a timely professional manner.”
“Carolina Gomez was incredibly helpful and friendly helping me set up a checking account for my son. Made the whole process easy and efficient. Definitely will go back to see her when I need help with anything else!”
“Been banking with Key for over a decade and I’ve always been happy with them. This particular branch is usually where I do my business when I need to do it in person. Always friendly service and knowledgeable about what products they offer. Not pushy though, which I appreciate. Highly recommend.”
“I had to schedule a notary service at the last minute, and they were able to get me in the same day. Once I arrived, I was checked in quickly. Kelly was my notary and was friendly and helpful throughout the entire process. Once I was done, I left and went out to my car and was about to leave, but they realized I had left my wallet in there and brought it out to me. Thank you for your help and for running my wallet out to me!”
“Anne, was MOST helpful and professional to handle a very last minute creation for a specific financial account. She knows Huntington’s Bank products and advised me on our best option for my urgent banking needs.
I even consulted her from out of state on follow on questions and she eagerly and promptly returned my call.
I’ve sought out of state banking needs twice from this national bank in the past few months and can’t wait for them to open branches near me!
Anne, thank you so MUCH for your care, professionalism, can do spirit and always being a phone call away!”
“Visited the bank today to resolve attempted fraud on my account. Spoke with a banker who was extremely knowledgeable, helpful, thorough and understanding. Very reassuring to work with someone so dedicated to their profession and helping others. Thank you!”
“I had a great experience applying for an opening a home equity line of credit at Heartland Clintonville. Manager John King was thorough in his explanations and got my loan open in just two weeks! The team was professional and easy to work with. Heartland's HELOC is also a *great* product - fixed prime rate, no interest for 3 months, no closing costs or fees!”
“We have been banking with KeyBank for our business for over five years and cannot imagine banking anywhere else. They offer strong products, and the mobile app interface is clean and very user-friendly. Their employees consistently go the extra mile to answer questions and help resolve any issues. If you have not yet considered KeyBank for your banking needs, I highly recommend giving them a try. This has been some of the best banking service we have experienced. 5/5”
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“Every time I go to this branch, the staff is friendly and are eager to help. Most of the time I only need a quick deposit at the atm outside, but any time I've needed to go inside they've always wanted to help”