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“When it comes customer service and the banking system knowledge , this branch has the best staff of all. I always deal with a young man who really mastered anything banking. He is so happy, quick and friendly.
This is the kinda attitude customers require when it comes to banking.
I am sorry, I don’t have his name but will get it next time I see him..”
“Will always bank with Pathways! Have had many opportunities to switch to other financial institutions but the people and amazing service keep us coming back! Both Georgesville road locations and Marysville locations are amazing!!”
“Janiyah was AMAZING and I’m THANKFUL that she went above and beyond for me and resolved all of my issues and concerns as I was very frustrated with the process …”
“Awesome branch to bank with. With banks I've had in the past, I've had multiple fraud issues, waiting days to a week or more for money to get returned to me. With Woodforest, they've shut that down before it even starts. The staff are always so friendly and informative as well.”
“Carissa has been so great to work with this week on questions that I had regarding our accounts we opened last week. On Friday she went above and beyond in getting me copies of checks that I needed from a deposit made last week. Always quick to respond. Exceptional customer service and wonderful to work with.”
“Maggie was wonderful to work with! This was a new account for our business. We were specific about working with a bank that was in the community, knowledgeable, and invested in the community in which it was located. I believe we’ve found exactly what we were looking for. Maggie was patient, knowledgeable, and thorough with us as she walked us through every step. She understood what we were trying to do as an organization within the community and provided support and guidance
on all our questions. She made us feel like our mission mattered to her and the bank, and could see how it would be relevant for the community. She and her staff were problem solvers from start to finish when we ran into system and/or personal errors. If this first experience tells us anything about our ongoing relationship and partnership with this bank, I am confident that we’re in excellent hands. Thanks so much Maggie and team!”
“William Lam of the Heartland branch in Upper Arlington ,OH was great to work with on my recent visit. He was professional courteous and capable.
You should be proud of Mr. Lam !”
8:30AM - 5:30PM
4545 N High St, Columbus
Banks
“CME Federal Credit Union provides personal financial serves for their members. I tell them what I need, a loan or financial planning advice, and they work toward that goal. It's a partnership. CME is a friendly direction to turn for all of my banking needs.”
“As a small business, First Financial has been really responsive to my needs. I was having issues with their phone app and was immediately called by the both the regional and local reps to try to resolve the issue.”
“I first learned about Buckeye State Bank [at 1885 Northwest Blvd. in the "Fifth by Northwest" neighborhood of Columbus] on 8-25-2023 while I had been attending the Egyptian Festival at St. Mary Coptic Orthodox Church in the "Lincoln Village" neighborhood of Columbus.While looking around the "outside" portion of the Egyptian Festival [in the church's parking lot], I visited the Buckeye State Bank tent for several minutes and learned that they are located less than two miles from where I live.I did a Google search at that moment and learned that that branch of Buckeye State Bank is two buildings northwest of the Chocolate Café where I have eaten several times over the years.The woman staffing the tent told me that they would be having a food truck [from Holy Crepes] in their parking lot the following week.I returned to Buckeye State Bank on 9-1-2023; there had indeed been a food truck in their parking lot. I had previously been given a coupon for a free meal that day; I had also been given my first piggy bank in several decades.I visited the food truck, ordered my food, and then waited for my food to be prepared.I was then allowed to go inside of the bank to eat my food, while sitting down in a customer waiting area near the front door, rather than having to stand up in the parking lot while eating my food [as I had been expecting].Being allowed to sit down while eating my food had been, in and of itself, a great level of customer service from Buckeye State Bank.”
9AM - 5PM
1349 W Lane Ave, Columbus
Banks
9AM - 4PM
3545 Olentangy River Rd #110, Columbus
Banks
“I sent one Review for Allie Hager
Mortgage Loan Officer
In Grove City Branch
And only gav her one star
My mistake
She earn all five stars , she is amazing to work with , her coworkers at the branch
Told me that she would able to help me out in the progress with all the paper work I need . I was amazing how much she knew and took so much time to work with me .
She helped me to get me all the help i needed
I have been a member for over 17 years
The Telhio bank helped me to start my business 17 years ago
So 5 Star for Allie Hager
And her co workers
At Grove City Branch
Thanks
Lars Olson ?”
“Trustworthy with integrity! I went in today and made a deposit for what I thought was $1,127, but it turns out I didn’t count my cash correctly and it was actually $1,527. The man who helped me could have taken advantage of the situation, especially since I told him it should be $1,127. Instead, he did what was right — after counting the money, he informed me of the correct amount. He could have easily kept the extra since I was obviously unaware of my counting error.
Thank you to this young man for doing the right thing. I forgot to get his name, but that’s exactly the kind of person we need providing service to customers!”
“Sure, sometimes you have to wait to talk to someone. I've never had to wait more than 15-20 minutes. But I've sat down with three different people to talk about opening accounts or discussing a car loan, and all three were friendly, personable, and professional. I like this branch.”
9AM - 5PM
3971 Main St, Hilliard
Banks
“Kenzie Romans and Callie are the best!! They took care of my needs even though I am not a heartland customer. They were polite and made me feel like I was their customer. I will be switching my banking services to Heartland because of Kenzie. Thanks for your professionalism”
“I’m very happy with service I was given by Garrett. Very professional and a down to earth dude that genuinely seemed like he wanted to help. There was a different feel, in good way, to this place compared to the Big banks I’ve been dealing with my whole life-Wes”
“Cathy was absolutely wonderful! I came in for a cashier’s check for my new apartment and she was so kind and caring. Thank you Cathy for your help and encouragement! You made the process so easy for me.”
9AM - 4:30PM
2397 Old Stringtown Rd, Grove City
Banks
“Credit Union Of Ohio has been there for me numerous times when I needed them the most. The staff there does an amazing job and they're always so kind and friendly. I would recommend them to family and friends anytime. Also, thank you Jennifer for helping with my loan.”
“I was so frustrated when I called the escrow department in Cincinnati multiple times, and my questions were not answered that I decided to call the Upper Arlington Branch. Bitna was amazing. She was professional, polite, knowledageable, and helpful. She went the extra mile to help get my questions answered. I have not received this caliber of customer service in a long time. I will definitely use this location for my banking needs.”
“Excellent staff and excellent service. Shout out to all the tellers at the drive thru on Kelnor in Grove City. Super nice and friendly and always handle our requests accurately.”
“Been banking with Key for over a decade and I’ve always been happy with them. This particular branch is usually where I do my business when I need to do it in person. Always friendly service and knowledgeable about what products they offer. Not pushy though, which I appreciate. Highly recommend.”
“I decided to do my auto loan through my bank, which was an amazing process! Maria helped me tremendously, gave me good rates for my loan, everything done Maria, along with Jenn from underwriting, beautiful process! Thanks for the experience”
9AM - 5PM
4661 Reed Rd, Columbus
Banks
“Anne, was MOST helpful and professional to handle a very last minute creation for a specific financial account. She knows Huntington’s Bank products and advised me on our best option for my urgent banking needs.
I even consulted her from out of state on follow on questions and she eagerly and promptly returned my call.
I’ve sought out of state banking needs twice from this national bank in the past few months and can’t wait for them to open branches near me!
Anne, thank you so MUCH for your care, professionalism, can do spirit and always being a phone call away!”
“I appreciate the personal attention and quality service of Union Savings Bank. William Corns is available by phone to answer questions and makes sure all the details of mortgage banking are completed in a timely professional manner.”
9AM - 6PM
1530 W 1st Ave, Columbus
Banks
“Visited the bank today to resolve attempted fraud on my account. Spoke with a banker who was extremely knowledgeable, helpful, thorough and understanding. Very reassuring to work with someone so dedicated to their profession and helping others. Thank you!”
“It's my Bank, fraud protection, Zelle, overdraft options, excellence in service.. 5th 3rd is a ⭐⭐⭐⭐⭐ bank, staff included.. Good honest Bank for sure.”
9AM - 5PM
4476 N High St, Columbus
Banks
“I had a great experience applying for an opening a home equity line of credit at Heartland Clintonville. Manager John King was thorough in his explanations and got my loan open in just two weeks! The team was professional and easy to work with. Heartland's HELOC is also a *great* product - fixed prime rate, no interest for 3 months, no closing costs or fees!”
8:30AM - 5:30PM
4099 Trueman Blvd, Hilliard
Banks
“I have used CME Federal credit Union exclusively since 1992. I’ve used them for home loans, auto loans, checking, savings, and a home equity account. They’ve always been customer oriented; prompt and responsive, as well as competitive. They can satisfy virtually all my financial needs. Wouldn’t go anywhere else.”
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“Every time I go to this branch, the staff is friendly and are eager to help. Most of the time I only need a quick deposit at the atm outside, but any time I've needed to go inside they've always wanted to help”