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“An incredible experience with this Enterprise! The customer service in this store made my whole day. After a really frustrating experience with another rental company, they were so helpful and kind and got me on the road very quickly in a very nice new ride! Big shout out to Jordan and Caroline (so sorry if I spelled either name wrong but they were AMAZING!)
I would recommend this Enterprise location a million times over other car rentals in the area :)”
“I always rent my car at this location anytime I travel for work. They have amazing customer service team and always make sure I have the best rental experience. Keep up the good job.”
“Every person we encountered during our rental, service desk, check-out person and check-in person were above and beyond in friendliness! The small SUV was exactly the size we had expected and it worked well for our almost 30 day rental. Overall a great experience!”
7AM - 12AM
3789 Terminal Dr, Vandalia
Car Rental
“Jennifer was a life saver! I had delayed travels due to a storm, I had a corporate reservation with a competitor and they were closed. She stayed late, went above and beyond to help me get to my hotel safely.”
“I had to rent a car for my boss on very short notice. I went to Hertz in Vandalia and dealt with Spencer and his manager. They were both fantastic! They delivered the car to my boss once she signed all of the necessary paperwork, and Spencer even gave her a thorough walk-thru of the car before leaving. I was extremely impressed with the level of customer service and my boss loved the car!”
“They had the best prices and worked to get the car I wanted. I've used them several times and even when someone smashed a window they got me a new car and had me back on the road in no time.”
“The lady at the counter (on May 6, 2025) went above and beyond in helping me locate a lost item I had left behind in one of their cars. I appreciate her patience and kindness shown to me.”
“I recently had an issue with overbilling on an upgrade. Even thought the receipt was in agreement with what they charged, it was not what I was told by the local Thrifty Agent. After two emails to the customer care center the situation was rectify. I commend Thrifty for doing the right thing. I will definitely continue to use Thrifty as a go to car rental.”
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“Cam was awesome! He kept his cool while some dude was yelling at him for no reason across the parking lot. He was super polite and helpful and got three of us in our cars in less than 5 minutes. Hats off to Cam!”