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“I'm very pleased with the courteous help going with the mile for upgrading my phone. Anu is very very good guy even helped all the customers very quick I've seen. Thank you Anu.”
“Last week my friend went in to to add a line and the lady said she could get 4 lines for $120 but ended up raising her bill up to $180. That's crazy! Next time she stopped in luckily the guy fixed it for her.I got my upgrade today and thanks to Ahbi for his great service ciz he helped me transfer all my stuff”
“Venky helped me with my wifi he was very pleasant I was very pleased and I left very satisfied I've been coming to metro for years and he is the best sales representative I've ever had thanks for your help ?”
“I hope Verizon realizes the amazing asset they have in Jamie! She is an excellent saleswoman and a wonderful, customer friendly young woman to talk to. She helped me in every way possible and I enjoyed the experience.”
“I have been using this store for a few years now. They are very forth coming and upfront about the devices and everything. I will continue going to this store as long as the service stays the way it is.”
“Always loved this store. They always have done what was needed quickly and always have nice personable employees. Haven't had boost for years but Verizon is a bunch of lying thieves and their support is a joke yo say the least. 10 years later back to boost and no issue here in and out.”
“Went to this location because another store had called here to try and find me a compatible SIM card when mine suddenly stopped working and their store didn't have any in stock. I recognized David when I walked in because he is the same person I spoke to on multiple other occasions at various locations when I was unsure about switching and had countless questions. He was always very patient, knowledgeable, and extremely helpful. On this visit, David spent a lengthy amount of time on the phone with customer service determined to get my phone working again, even when customer service became extremly difficult (more than once). David held his composure and remained calm. His customer service skills and professionalism went above and beyond, exceeding my expectations. Even though, he was unable to resolve my SIM card issue, it wasn't for lack of trying. A day later, I received a new SIM card by mail and my phone is back working. Leaving At&t was the best decision I could have made, I am extremely pleased with the service I have received from Boost so far.”
“So, though I did not have a great experience with customer service on the phone, when we went to the store to drop off the cable boxes, we had a great experience.
There was not a line, so we were immediately attended to. Our customer service rep was amazing, quickly addressing our issue (getting a better priced plan) and getting taking in the cable boxes.
My only complaint is there isn't a store closer to Youngstown, but the rep informed us they had too many thefts and run ins with riff raff, so they had to close the Youngstown store.”
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“Hes such nice guy so very hopefully & took his time & answered any questions i had most definitely will tell everyone to come see him & his name is Gani...”