PetSmart is a large pet supply retailer offering products and services for many types of animals. Reviews note that stores are generally clean and staff are often described as friendly, helpful, and going above and beyond, especially in grooming services where results can be excellent. However, experiences can vary by location, with some customers disappointed by unavailable specific items. A significant concern raised is the poor condition of fish in store tanks, which damages trust. The business provides grooming, training, and adoption services, with the option to shop online for in-store pickup.
