IBS Collision Center in Westerville is highly praised for its friendly and helpful staff, especially Rocco and Raylene, who go above and beyond to ensure customer satisfaction. Customers appreciate how the team makes stressful situations easier by keeping them informed throughout the repair process, from dealing with insurance to arranging rental cars. Despite high demand, the shop delivers quality work, with cars returned on time and looking fantastic. The team handles a variety of repairs, including collision damage, hail damage, and even complex issues like paintless dent repair. Customers are impressed by the flawless results, perfect color matching, and professional installation. The shop is known for its quick turnaround, often completing repairs faster than expected, even accommodating urgent requests like same-day appointments. Customers also value the honesty and transparency, especially when parts are back ordered, with the team keeping them updated. Overall, IBS Collision Center is recognized as a reliable, customer-focused small business that provides excellent service and high-quality repairs, making it a trusted choice for vehicle bodywork needs.
Great service from Rocco and team for my Mazda. Everyone was very friendly, efficient, and did an excellent job on the repair. The price was right too! This was my first time here and if I ever need body work done again, I will definitely come back! Highly recommend!
January 2026
Everyone is super nice, they keep you updated throughout the whole repair, and even went so far as to detail the interior even though I was just getting bumper work. Best of all, the repair looks perfect. Amazing place!
January 2026
Very Kind and friendly people also verhy easy to talk to. They even called me the day before my appointment jist to remind me! I went in for a paint repair quote and it turned out to be something they could just buff out on the spot. I will go here for any repair needs in the future.
