IBS Collision Center in Westerville is highly praised for its friendly and helpful staff, especially Rocco and Raylene, who go above and beyond to ensure customer satisfaction. Customers appreciate how the team makes stressful situations easier by keeping them informed throughout the repair process, from dealing with insurance to arranging rental cars. Despite high demand, the shop delivers quality work, with cars returned on time and looking fantastic. The team handles a variety of repairs, including collision damage, hail damage, and even complex issues like paintless dent repair. Customers are impressed by the flawless results, perfect color matching, and professional installation. The shop is known for its quick turnaround, often completing repairs faster than expected, even accommodating urgent requests like same-day appointments. Customers also value the honesty and transparency, especially when parts are back ordered, with the team keeping them updated. Overall, IBS Collision Center is recognized as a reliable, customer-focused small business that provides excellent service and high-quality repairs, making it a trusted choice for vehicle bodywork needs.
Had a great experience with IBS! Erica is the kindest and most welcome face as you walk in the door! The car mechanics did an excellent job and my car was as good as brand new!
September 2026
Very friendly service attention the detail was amazing
May 2026
Top notch from customer service to quality of work. I used IBS when a Lyft driver ran into my car. They took care of everything for me - rental car to cleaning my vehicle before returning it to me. Very professional operation.
