This Verizon store provides an exceptional in-person wireless experience. The sales representatives are consistently described as great, helpful, clear, patient, knowledgeable, upbeat, pleasant, and eager to help. They offer honest service, going above and beyond to solve problems without seeming annoyed. Consultants assist with upgrading phones, changing plans to save money, setting up discounts, and explaining all available options. They help with account issues, promotions, and services like Disney Plus, often finding ways to reduce the customer's bill. The staff is also helpful with troubleshooting problems, such as a faulty charger, without pushing unnecessary sales. They offer assistance even after customers leave the store. This reliable service makes the visit completely worth it, ensuring customers plan to return for all future needs.
Today I had a great experience with Gab at the Westerville,Ohio store.Gab went above and beyond to solve 2 problems I was having with resetting my account and trying to receive a credit on my account.He and I worked with J.R. at customer service.They both did a great job.
July 2024
Ive been having issues with my phone dying on me so I came into the store here in westerville and the rep was able to figure out my issue. He informed me that my charger was bad and that I just needed a new cord and didnt try to sell me a whole new phone. Homest service
July 2024
I called to figure out how to get Disney plus on my account. Turns out I’m paying for hotspot on 3 phones and none of the line use it. The rep helped me get Disney plus AND take money off my bill. Super helpful and a pleasant surprise.
