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“It's the first place I go for anything still a special place for the greatest customer service. Still amazing service. No place better if you need help to brain storm anything don't throw stuff away fix it”
“Sam took the time to make sure I received what I was looking for: Stihl battery powered pole pruner, charger, extra chain and sharpener. Sam also made sure to get me registered today so that Stihl could send me a free AP300 S battery asap. I would definately do business with T&S in the future. Tom R.”
“Staff here is always friendly and helpful. Stopped in yesterday with an exchange for a defective item along with a cart full of other purchases and a bunch of coupons. Their system didn't want to cooperate and some of the discounts had to be looked up manually but the manager Foster managed to take care of it for me, all with a smile and without making me feel bad for needing additional help. He even called in a coworker to help the folks lining up behind me while we figured things out. Thanks for your professionalism! It's so rare these days!”
“Awesome, hardware store!! Reminds me of how stores were back in the 70's.. a nice gentleman, named Greg, helped me find what I needed.. I highly recommend Torch Hardware!! I prefer to shop in small neighborhood businesses, rather than national corporate stores ?”
“We have lived in Berea for over 25 years and when we need some hardware our first thought is to stop at Brown Hardware. They have a large selection and carry not only the usual replacements items but even some unusual ones. We have yet to be disappointed.”
“First for everything. Never been in E&H. Just came here from SC visiting family and I had such an amazing experience here with Kara and Dzmetri. Outstanding customer service from these 2 employees and I mean outstanding service. Well mannered and simply delivered! I spent a while in this store and noticed the two of them working hard with answering customers concerns while handling multiple customers. Both will multitask and go from one end of the store to the other. I will be definitely let my family know here to shop at this store and I thank the 2 of you for showing how dedicated you are to your store. We need this in South Carolina! Fast and efficient service right here.”
“Needed a capacitor for my AC at my house and this is the only place I found it. I spokento a gentleman on the phone to confirm they had it in stock. He was super nice and helpful. Drove 30 minutes and picked it up. Bought a few other things and since I spent over $40, they gave me a free citronella candle. Super nice place and everyone was beyond friendly. I am a small business owner as well and I love leaving positive reviews when they are deserved. What a great place and I will be back. Thank you ACE of Avon Lake!!!!!”
“The customer service was excellent I was met with the most helpful service ever. Totally helpful with everything I needed i was able to get the job done due to the fact of the parts that was available. I needed a complete tub shower knob assembly for a outdated component and Big Creek was the only store out of three that I ventured that could help me. I highly recommend visiting this establishment. Thank you for your help.”
“I am a local Realtor and locks and keys are my business. I had an issue with a property and needed a locksmith ASAP and Duman's was able to come out within a few hours to get me back up and running. I will definitely use their services again.”
“Very helpful! Got me out of a jam when I was halfway through a plumbing project and realized I needed a Moen cartridge removal tool! Highly recommended!? Also, I love having the ability to purchase one or two screws/nuts/bolts. Big box stores only carry packs of 12 or more!”
“Lost my key copy I had just had made by these guys. I immediately came back to have another made. Tried to pay for the second copy but they heavily insisted I just take it for free. Great guys. Support this small business!”
“We're long-time customers and are always pleased with their services. From broken window seals to busted glass to windows that just don't move right, they will take care of it all. Repair not replace whenever possible. Bill, Greg and everyone there are knowledgeable and professional.”
“I am a 79 year old man who carries oxygen and walks with a cane. I have shopped at your Columbia Station, North Olmsted, and Lorain locations. In all three stores I was asked and given help from purchase to the trunk of my car. Wonderful people! They asked me if I could use help. I didn't have to ask them. In my opinion Tractor Supply is a wonderful organization that hires the best people from management on down. Thank you, Tim Greene”
“I've ordered mulch and firewood from them. The mulch was fine. Very good quality and I'm very happy with it. The firewood came covered in mud and was very wet. Not seasoned. Further, there were many large pieces that weren't split, this is the worst firewood I've ever gotten.Edit: Kurtz called me and they made it right. I appreciate them taking accountability and doing the right thing.”
“Normally this store and location are great. The staff here is always willing to assist.
But today I encountered a horrific issue with an online purchase.
I saw the item on line and since I had to go to the store wanted to order it there but have it sent to another person as a surprise gift.
The sales clerk told me I could do it on line on their computer but I didn't have my glasses so she assisted after I asked. After several attempts to get the information correct, she put the name and address in for the recipient. When everything was done, the system continued to go back to my home address. She stated it was because of the credit card and would have to be shipped to my home.
I can understand I had not been in the store and maybe they thought it was scammer using my credit card info but no, I was there in person.
I had the cash with me but apparently the order requires credit cards.
This will make me hesitant to order anything from the store in the future and only do in store shopping. This needs to be addressed as I am sure other people have had issues with on line ordering.”
“Came here to shop local for our monthly furnace filter. Was able to ask and they are right by checkout, so very convenient, and affordable <$8! I'll be back”
“I’m a plumber in Missouri and had an interesting problem with a shower cartridge.
I noticed Avon lake Ohio 44012 imprinted on it. So I googled plumbing companies and active plumbing supply company popped up.
I called and talked to John Knight.
And he had me send a picture to him and then went out of his way to help me even though I am in Missouri.
Thankful for the help!”
“These guys really are great at what they do. I have been using them for years and they've always gone above and beyond to make sure I have what I need to do my job.”
“The store associate, Chris, went above and beyond to help my husband and I tonight. He deserves extra accolades from his higher ups for his customer service skills, as he could have easily just given us a phone number or asked us to come back tomorrow when the appliance person was there. Instead, he went the extra mile to help solve our problem, showing rare customer service skills you don't see very often these days. Thank you Chris!”
“I love this Avon Location. All the staff I’ve needed help from the floor staff to the cashiers are helpful and friendly. The Elyria location is actually closer to me but I always drive a little further to the Avon location because the staff is more helpful. :) You guys are awesome.”
“Always have a good time at Home Depot I did have an issue the other day but through customer support and online and talking to all the managers I was able to resolve it and actually get me a free tool”
“The folks working here are ready to help in anyway the moment you walk in... but give you your space and privacy to look around. I have never seen such a large selection of router bits in one location... not just a few of the most commonly used, but everything produced by a few of the major makers. Even though they seem to be a specialty shop, their prices basically match what you will find online or in the big box stores.”
“The folks working here are ready to help in anyway the moment you walk in... but give you your space and privacy to look around. I have never seen such a large selection of router bits in one location... not just a few of the most commonly used, but everything produced by a few of the major makers. Even though they seem to be a specialty shop, their prices basically match what you will find online or in the big box stores.”
“I went to get a couple of screws for my daughter's bed & a part for a dryer. The people there were so nice & helpful & found the parts for me thankfully. Thank you again”
“Bought a small microwave that I ended up not needing. Bought it online. Returned it to this store. I am handicapped and have a hard time standing. I was in and out of there so quickly I couldn't believe it! Mary took care of me with my phone number and made the whole transaction very smooth. She was extremely Pleasant! Kudos to Lowe's Westgate!”
6AM - 10PM
35700 Chester Rd, Avon
Hardware Stores
“1st time at this location and I was amazed on how big and neat the store is and all the different items the store carries like pet food and stuff. Cleaning items, kitchen items, etc .....”
“Very friendly and helpful staff. One of the guys who were stocking stopped and took me right to the item I needed. I appreciated the service. The prices seem comparable now with somethings priced better than the big box stores. I bought two jugs of RV antifreeze for five dollars. They do have a huge selection of inventory. Went to five different stores looking for a specific size hose. No one had it, but they did. For 27 cents I fixed my generator. Update: 6/25/26 I stopped in to find burner tubes for my Weber grill. Although Ace didn't carry them an associate called around to other stores. He couldn't find them but that didn't matter. He took the time to look for me. I appreciate the effort.”
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“I stopped in for a paint sample today. Ron was extrmely helpful. He's so knowledgeable and very nice. He answered all my questions and made my sample. Leanne at the register is also very courteous and made me feel at home. Thanks!”