Auto Repair in Willoughby Hills, OH

“We scheduled an appointment online. We were a bit nervous when we arrived and we're told they had our appointment down for a different day (even though we had text and email confirmation for that day)... but that is where the confusion ended. Every other aspect of our experience was above and beyond. They called when they said they would call, they didn't try to force unrequested service. They even emailed us detailed photos and descriptions of what work needed done asap and other things that were recommended, but not urgent (but not in a forced sales pitch way). Overall a great experience! Even the work they did, they had a repair not replace approach. I will definitely use them again.”

“Chris Barnett was fantastic. He has helped us for the last few months pick out our new car. This is our third purchase from Chris, he’s always available to help, never any pressure to buy, and is full of knowledge. Highlyrecommend this dealership and Chris!”

“This location has been taking care of my vehicle for YEARS. I have a 2009 & she's still running well. I've thanked God for Mitch & crew. I've even been DENIED service when I heard a noise that didn't sound off after I got here TWICE. I believe a different place would have invented a job. It is rare to find a TRUSTWORTHY mechanic”

“I touched based with almost every single VW dealership in this area for my new purchase and this one completely edged out. Jordan is the only sales person who makes feel that I am in good hands. He and Michael are honest, respectful and super efficient throughout. Jordan has always been replying to my messages instantly, sending me proper follow-ups and offering me the best prices, which is absent from basically all other dealerships. In general, they are professional and also very nice, they earned my appreciation. I feel comfortable working with them and I hope this review could help future customers when it comes to their new car purchases.”

“Wife & I went here for Memorial Day sale!!! We did find a vehicle that we liked, but I had a rusted trade in!!! All though they couldn't take it, they tried their hardest to make it work!!! David had only been there a couple weeks, and sales manager was outstanding!!! They appreciated our time & patience, but they did all the work!!! Would highly recommend & they are still looking for something to work out!!! GREAT JOB FOLKS!!!”

“Dewing was amazing. He personally picked out a vehicle for me. I told him 2 key features that I wanted and left one feature I wanted a secret and the vehicle he showed me even had that. The sales manager was amazing as well. And I can't forgot my finance guy. The whole team the deserves an applause. They are knowledgeable, helpful and personable! Thank you and I love my new car!”

“Wife & I went here for Memorial Day sale!!! We did find a vehicle that we liked, but I had a rusted trade in!!! All though they couldn't take it, they tried their hardest to make it work!!! David had only been there a couple weeks, and sales manager was outstanding!!! They appreciated our time & patience, but they did all the work!!! Would highly recommend & they are still looking for something to work out!!! GREAT JOB FOLKS!!!”

“I was very impressed with the Serpentini Collision Center in Willoughby Hills. What started off as a rough experience, difference in what was advertised on the website, and what was offered regarding a loaner vehicle, it was taken care of swiftly.The work done on my car was excellent, with a perfect paint match. Additionally, the staff was kind and courteous. Work was done within the week. I would recommend Serpentini Collision Center in Willoughby Hills.Service: Auto body & trim repair”

“My Passat was due for an inspection; Vincent and the team took great care of my vehicle. I needed a new rim for my car ; Ken, Parts Manager, is tracking down 1of 2, that are available within the entire U.S. I am beyond grateful for their service.”

“I would give 10 stars if I could!!! Bob and his team went above and beyond to get my car back on the road safely! I’m horrible with names but the young man at the desk was very professional, dropped me off and picked me up once my car was ready! This will be the Only store I will be returning to when my car needs a repair! I’m not sure why so many negative comments But from what I experienced, Everyone went the extra mile to ensure every customer was attended to! Additionally, they stayed open an extra hour to ensure my vehicle was completed and tested! I’ve Never experienced another shop doing this! Thank you again Everyone!! By the way, I needed both ball joints replaced, left axle, dang near every flush possible, lug nuts, and complete back brakes done! Not only did they find Every part I needed (other shops told me I’d have to wait 3-5 days) they were a lot cheaper also!Services: Auto brake repair”