Verizon, the local authorized retailer in Willoughby, OH, strives to provide the best possible experience for its customers. The knowledgeable and dedicated store consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Their mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers have expressed satisfaction with the service they received. Matt and Jalen were described as very helpful and professional, while Kevin quickly diagnosed and solved a customer's phone issues. Another customer felt the employees truly cared and respected the customer, leading to a long-term relationship. Matt was praised for his quick problem-solving and for educating the customer on plan perks, saving them money. Morgan was also commended for her helpfulness, friendliness, and great service.
The employee was very knowledgeable and his service was excellent
June 2024
Jaylon made the experience as quick and painless as possible
June 2024
This store is the best. I drove an hour extra to come to this store over all of the other ones. Kevin, Matt, and everybody else that works here is very comparable and are very willing to help.
