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“So very thankful that I chose this location. The two workers this evening did everything they could to ensure myself and the others there tonight were satisfied customers. Verizon is a necessary evil in this life but these two employees made me feel that even for a brief moment there was a human component to this company still.”
“I got my iPad fixed at a shop that was cheaper boy do I regret doing that because I took it to matt for him to fix it right. He opened up the device parts/screws were missing cheap parts were used. Matt fixed everything brand new. Matt may be a couple dollars more expensive but you’ll be paying to get it fixed twice when he has to fix the other repair men lol. Come here to get it done fast and right no corners cut!!! I will now only come here for device issues he’s a stand up guy and very honest and that’s hard to find in this business”
“Best cricket store around here. Sam, there was really helpful and patient. He helped me with all the stuff that gave me problems with my phone. Recommend everyone to visit there!!”
“Best boost mobile store in the market ..always offers deal and discounts in this location.. services and hospitality establishment make me feel shortcoming..the rep in the store is knowledgeable,humble and courteous in the terms of helping customers regarding their phones and networks issues ..”
“The manager at this store is fabulous!! He takes the time to make sure you are getting what you want, and he makes suggestions for other things. He will make sure you are getting the best deal available. I highly recommend this Verizon store!!”
“Brandon M was extremely professional and personal working with my entire family with phones and watches! Thank you Brandon!!!
I recommend him 1000%
His boss, Alex E, was also fantastic!”
“This store is amazing!!!! Hard working, honest, and nice run family business…Best customer service. Billy & Moe are the best! They are honest and will work with you. I got my iPhone 11 there unlocked for my trip to Spain. I also usually go to get my vapes there every week. I went there because of the reviews, so I had to leave a review too. They did not let me down. Even if you know someone that lives 30 minutes away +, please recommend this store. It is worth the drive. Best in the Cleveland area. They are a hard working, honest, and nice run family business. Thank you to you all!!!”
“I very happy with my phone because I have a 03 phone and it is very old I can not do any think in this phone when I went Mayfield store he saw my phone then he offered s 25 phone free just now I received my phone and I am very happy thank you mo”
“My wife and I stopped in because my new iPhone wasn’t downloading properly. We got there 10 minutes till closing, but Megan stayed late to help us out. Talk about outstanding service! She was absolutely awesome!!!”
“I had a laptop that wasn’t charging and I called … went in the next day they helped me figure out what I needed and the laptop is good to go. 5 stars .. much better than micro center !”
“The young man working on Sunday was very kind and helpful! It was only his 5th day working there and he was the only one scheduled for that day! He was very professional and polite!!”
“Ask for Louie, he will go above and beyond to make sure you leave happy. He was able to get me into a new phone after Verizon tried to charge me $500 for the same phone”
“Brandon was exceptionally professional and very helpful with any questions or concerns I had with my new phone. I am excited to be getting home internet on Monday.”
“Opu was so sweet, kind, helpful, professional and quick! He fixed my s23 ultra with no issue. Explained to me the process and associated costs and I'm very happy with the work. Thanks Opu!!”
“I work with Nicky today and she gives you 100% dedication. My husband and I switched to new phones and we are not tech savvy at all. She made this process very easy”
“i stopped in, dropped my phone off with a short explanation of how the antenna stopped responding, but an alternate phone antenna worked fine. Estimated time 20-30 minutes, i stepped out for lunch nearby and it was ready when I came back. Way cheaper than getting a new cell phone!”
“I formerly visited Jamal's establishment when it was situated between Superior and St. Clair on 105 so technically I am a loyal customer Jamals prices have always been fair, and his customer service has always been exceptional. I erroneously thought he hadn't unlocked my phone today because I still couldn’t get in it and requested a refund, but he assured me that he had unlocked it and that Apple had locked my iCloud which was out of his control so due to his extreme professionalism and understanding, I felt obligated to leave a review.”
“I had a very good experience today at the Mayfield store. Bryant who took care of me was patient and cool and helped the old guy (me ) . I feel good knowing I can go back if I need help in the future.”
“I was due for an upgrade, so I went in. The customer service was great, the price was great, and it was very fast and easy. And I come here to pay my bill and they are always happy to let me know what kinds of promotions, ways they can save me money. Would give 10 stars.”
“Was in there today 3/9/26, Moog/Mood sorry guy couldn't quite remember the name. ?
Anyway he was great he got my problem straightened out in about 15 minutes and was very friendly.
Much nicer than the fella I dealt with the week earlier.
Been a boost customer for a long time very satisfied with service and the phone I got for $40 which now goes for 250.”
11AM - 6PM
9368 Mentor Ave, Mentor
Mobile Phones
“I was very fortunate to be the only customer in the store, that enabled the sales associate to spend time explaining the functions to me. He was very knowledgeable and helpful.”
“Had an awesome experience at this store! Selena was extremely professional but also personable and welcoming. She not only helped resolve my issue quickly, but people like that deserve to be recognized. I did ask her if she worked at this store because I’ve never seen her before, I think she said she’s the marketing director, so I’m unsure if she works at this location! Either way go ahead and promote her T-Mobile.”
“I had an amazing experience upgrading my phone at this store. Asia was the associate that took care of me . She was super and efficient with the process, and transferring my data from old phone.I recommend this location for all your phone needs.”
“Great store located right off the freeway to the right directly across from Golden Gate Shopping Plaza. Friendly customer service and most products in stock and on hand.”
“Had a problem getting a phone activated. Verizon's website was totally useless. Walked into this shop, and got good service. JA ? was very helpful, and got me up and running, in spite of Verizon's customer "service" rep on the phone.”
“Really nice and honest guy. He gave me the best deal ever!!! I’d recommend everyone to come here. He is so kind and he kept his end of the bargain. Very trustworthy!!! I would continue to come here if I ever need anything!!!”
“Highly recommended! I went there to fix my iPhone. They fixed it very professionally for a really cheap price! They did a great job. They’re so kind and flexible in the prices. I also bought my laptop from them, and their suggestion was great!”
11AM - 6PM
7617 Mentor Ave, Mentor
Mobile Phones
“I had a lot of trouble after I signed up with the IX center. I came into the T-Mobile store in mentor and spoke with the manager Brian Remaklus. He is a very calm demeanor was very knowledgeable and new everything he was talking about. He made all my issues go away effortlessly. He definitely deserves kudos for being the type of manager he is his customer service is spot on!”
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“We spent several hours at AT&T in Willoughby, Ohio and Justin was an All-Star. He navigated my family of four through Transferring data sold us on some really nice upgrades and we are very pleased with his service. A definite asset to the company.”