The AT&T Store in Wooster offers a wide range of devices including phones, tablets, smartwatches, and connected devices from popular brands. Customers can choose from various wireless data plans, including flexible prepaid options with no annual contracts or credit checks. The store features nationwide AT&T 5G service, available at no extra cost with unlimited data plans. Customers frequently praise the store’s excellent customer service. Logan, an employee at the Wooster location, is repeatedly highlighted for his outstanding assistance, professionalism, and dedication. One customer appreciated how Logan helped replace a lost phone, loaded backup data, and even stayed late to ensure the device was working properly. Another noted Logan’s ability to assist multiple customers simultaneously without stress, providing helpful, knowledgeable, and engaging service. Customers also value the quick and efficient experience, with some mentioning paying bills or upgrading devices in about 10 minutes, even when the employee was helping others at the same time. Despite some issues experienced elsewhere, like difficulties with another retailer, customers find the AT&T Wooster store to be reliable and customer-focused. The staff’s efforts to make switching and device setup smooth and fast are highly appreciated, highlighting the store’s commitment to putting customer service first.
I was helped by Kaitlyn and while we were unable to get exactly what I needed for my hotspot, she was able to help with a different solution. She was very friendly and helpful!
May 2024
Logan was phenomenal. The only employee in the store and he with no stress or rushing helped out 4 customers while we were there. He gave each customer individual attention and was so helpful, knowledgeable and engaging. Will definitely be going back to ATT and Logan.
April 2024
Walmart kept lying to me telling me I had to wait for three weeks then I came back in and they didn’t let me cause it was “fraud” so they said for us to come back the next day after 24 hours and again it didn’t work. So we went to AT&T and they automatically got us hooked up with my new phone.
