Apple Penn Square is a popular Apple Store located in Penn Station Mall. It offers a wide range of Apple products, including the latest devices like the iPad Pro M5, which customers can try out in-store. The store is known for having all the new gadgets and accessories for the latest Apple devices. Customers have found the staff helpful and knowledgeable, especially when making appointments or troubleshooting issues. Many appreciate the fast and organized service, especially when working with the Apple Care team to fix phones or other devices. The store is the only dedicated Apple location in the area, making it the go-to place for Apple product help and tips. Visitors have praised specific employees for their patience and helpfulness, with one staff member being especially appreciated for walking a customer through phone troubleshooting patiently. However, experiences vary; some customers have had negative encounters with certain staff members who were seen as rude or unhelpful. Overall, the store is valued for its helpful staff, helpful troubleshooting, and wide selection of products, making it a reliable place for Apple device assistance and purchases.
Very nice employees. Love the service here they are always so kind and knowledgeable.
October 2025
I’m so very thankful for Jams. He was so very patient with me and answered all my questions with no hesitation or judgment when I asked a million questions. I was afraid I would have to go to the mall for help with my phones but her patiently walked me through everything on the phone. Thank you James so so much.
October 2025
To purchase a new iPhone. Wait was 2 hours. We drove hours to get there. Was told we needed to get an appointment.
