“The Kanata Costco Pharmacy provides an exceptional service:
A.
It was literally the day we were leaving to go abroad. We had been chasing our doctor to submit the refill authorization to Costco and they hadn't. I showed up at the Costco Pharmacy at Kanata and explained that my trip would be ruined without my child's medication. I showed proof I had been chasing my doctor to send the fax for weeks.....they asked me to come back in 15 minutes, I nervously did some quick shopping thinking of the possibility my trip would be one to remember for the wrong reasons.
When I went back to the counter, the supervisor handed me the brown bag and said, have a good trip. Don't ask me how but they managed to get a hold of the Dr. (which I hadn't been able to all week) and got them to expedite the fax. Vacation saved, and Costco Kanata has a client for life.
Thanks for understanding what your clients have to go through at times, the urgency of a giving situation and most importantly for taking time to help them!
Some of the things I love about the Costco pharmacy:
1. You don't need a Costco membership to purchase medication either online or at the warehouse.
1A. Medication is offered without many of the markups and dispensing fees charged by competing pharmacies.
2. Their online portal provides information about your prescription, date available to refill and gives you the ability to request a refill. This is much better than any other pharmacy where you have to either call or show up to obtain any information. Their portal makes things so much easier...even as a repository of tax receipts for medical expenses...download them come tax filing time, that's it.
3. Many people complain they can't get through when calling the pharmacy and I have been able to talk to someone rather easily at various times throughout the day whenever I have called, including 2 minutes before closing time on this Wednesday evening :) They greeted me warmly and helped me with what I needed even then! Now, that's service!”
9:30AM - 8:30PM
75 Boulevard du Plateau Unit G9, Gatineau
Wholesale Stores
“This is a great bulk barn! Incredibly clean and a great selection of products. They're very good with their reductions in advance of expiration for products as well. The staff are very friendly and completely bilingual! A great alternative for me since the one on La Gappe is closed.”
“Anaya helped me and my brother tonight and she was super nice and helpful. Very much recommend this location of BulkBarn because their customer service is actually AMZING!”
“This Costco, like all Costcos, is nearly always busy. However, I do find that I can usually find parking fairly quickly and the checkout lines move fast. Also not as messy as some of the busier Costcos in the city.”
“Always a great place to grab a quick lunch or dinner after grocery shopping. Their French fries and poutine are absolutely delicious, and my kids love the hotdogs. Also, there are no places left in the neighbourhood that can beat Costco Food Court in terms of prices.”
“I had placed an order for my snowbird mother’s medications through the online pharmacy. When the refill didn’t arrive until the day before her flight, I panicked and called Costco Barrhaven pharmacy. Since I was calling just five minutes before the closing time, I wasn’t expecting the call to be picked up. I was pleasantly surprised when Tariq responded to the call and helped calmed my nerves. He explained the process to do the transfer process for prescription and said he would immediately call the online pharmacy to do the transfer before the online pharmacy closed. 15 minutes later (this after the pharmacy closing time) he called back to inform me that he had completed the transfer and that my mother’s prescription will be ready for an urgent pick up the next morning. Tariq was very professional, empathetic, and considerate throughout the conversation. At no time did I feel that he was rushing things. Thanks Costco and Thanks Tariq for your great client service!”
“Thanks to Jennifer at the Tire desk for all her help resolving (and returning) tires after a blow out.
Its employees like this that will make me come back again.”