Old Navy is a family-friendly apparel and accessories store offering a wide range of clothing, including jeans in 180 sizes, comfy fleece, and popular activewear. Customers appreciate the friendly and helpful staff, especially noting a staff member who was fast, knowledgeable, and efficient, making shopping pleasant. The store often features sales, and the staff have been known to honor discounts even when signage is incorrect, demonstrating great service. The store layout is well-organized, making it easy to browse, although some suggest improving the clearance section. Customers also value the in-store safety measures, such as mask requirements. Overall, Old Navy provides a fun shopping experience with quality clothing and excellent customer service, standing out as one of the best in the area.
Helpful and friendly staff indeed. I like to mention one staff member Tushan who helped me find what I was looking for and offered a decent discount on the item. It was definitely a pleasant experience visiting and shopping at the store. Thanks Old Navy and the entire team.
December 2025
Girl on the floor was great but only had one person at cash (who was great also) with a loooong line up - probably not employee fault but super annoying
November 2025
Re: Store # 3393 Kitchener Jennifer, the store manager, is excellent at her job! She is VERY Knowledgable and takes pride in her store. She is friendly, dependable & ensures a pleasurable shopping experience!
