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“I would like to say that all the staff at this Pet Valu store are very attentive and always ready to help. I really appreciate how well I’m treated there, and I believe my little dog enjoys it even more, since she is always welcomed with affection and treats.
Besides the consistently great customer service, I recently bought winter boots with suspenders for my dog. The product is excellent — definitely the best boots I’ve ever purchased for her. However, I bought the wrong size, and when I went back to the store to exchange them, they didn’t have the size I needed.
The salesperson (I believe he might be the owner) kindly offered to pick up the correct size from one of the other stores the next day, and then we completed the exchange. I found that very thoughtful on his part.
I must say that there are other pet stores in the area, but what keeps me coming back to Pet Valu is the excellent customer service you provide.”
“I often bring my cat to the nail clipping event offered on the first Sunday of the month. For a donation to stray cat rescue I’m able to take advantage of a wonderful service. The staff is always friendly and helpful. The store offers a variety of food and supplies and is a cheerful place to shop.”
9AM - 9PM
2515 Bank St, Ottawa
Pet Stores
“I was there this morning looking for dog boots. The two individuals who were working were both extremely helpful, answered a lot of questions, and offered to look at the other stores to help us find correct sizing. It was nice to see such great service and a genuine desire to help customers, especially at this busy time of year. Unfortunately, I didn't catch their names, but hopefully they see this review and know who they are. Thank you!”
“Took my lil energetic lil guy here for grooming this morning and they did it in just over 1 hr. He looked so amazing and happy. We are very pleased with his hair cut. Thanks for the great experience”
“I absolutely love this grooming salon! Everything here is amazing - the service, the atmosphere, and the people.
My dog has been coming here for over a year now, always to the same groomer, Keira, and I’ve been 100% happy every single time.
I’ve heard mixed opinions about PetSmart grooming, but personally I haven’t noticed any poor quality at all. For this price, I get fast, high-quality service and incredibly kind staff.
And especially Keira, she is a truly kind, gentle person who genuinely loves dogs. She’s exactly the kind of person I trust my baby with!!!”
“The importance of coming here was to by fish they didn't past away so u get a five star rating from me staff calm and collective and very knowledgeable I'll be coming back sooner or later”
“Riley is amazing. He was so helpful with our bearded dragon questions. He even went to get me a cart. He went above and beyond.
The manager at this store is also great.”
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“I walked in at the last minute for a pet wash because my dog found something unalive to roll in, and they were very accommodating and patient! The dog was unhappy about it but I was a happy customer ?”