Scotiabank
BanksHours:
2400 City Park Dr, Ottawa ON K1J 1H6 Hours
About Scotiabank
Scotiabank, a prominent financial institution, has received mixed reviews from its customers. While some customers have praised the exceptional service and professionalism of bank employees like Mohamed Amine Tajiri and Amanda Adlard, others have expressed frustration with the lack of responsiveness and availability of financial officers during investment renewals. Customers have highlighted the friendly and helpful nature of staff, such as Sebanga Rugomero, a Senior Financial Advisor, and Rajeev, who provided excellent support for a small business customer. Additionally, Marian was commended for her polite and patient assistance. Overall, Scotiabank's customer service appears to be a mix of positive and negative experiences, with some customers feeling respected and appreciated, while others face challenges in reaching and communicating with the bank's representatives. The bank's commitment to customer satisfaction seems to vary across different branches and individual employees.
Most Recent Reviews
August 2025
Reem Qasem was outstanding in the service she provided. Went above and beyond.
July 2025
I am writing this as I stand in line waiting to be served. Staff walk around and no one comes to assist the tellers as the customer line grows. Customer service is getting worse.
Not sure if there is a better bank out there that remembers good Customer service is important
October 2024
They never take their appointments on time or just miss them completely. They don't return emails or voicemails. I've watched this location go downhill over the last several years.
More Comments(98)
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