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“I had an excellent experience at the TELUS store thanks to Toranj. She was incredibly patient, knowledgeable, and took the time to clearly explain all my options without any pressure. She answered all my questions thoroughly and made the whole process smooth and stress-free. Outstanding customer service—thank you, Toranj!”
“MR.Samuel is kind, helpfully, and [passionated about his work and customer's feeling ! If you have any problem or issue, ask Mr. Samnel and he will help you !”
“I had great experience in this Roger’s store,
Cecilia helped me to fix my issues with SIM card and she helped me get the right plan that I needed
She was very patient and super friendly
She had a training badge but she was confident and capable and Definitely one of my best interaction.”
“I was having technical difficulties with Roger’s and after hours on the phone and visiting a nearby Roger’s store, I found that the Roger’s location at 9200 Weston Road and specifically Sukhpreet was instrumental in helping me to fix the technical issue. I would strongly recommend this location to anyone who’s super frustrated with Roger’s. They really help even tough issues.”
“Prompt greeting & service. She was both patient and answered all my questions snd helped me decide what phone was better for me. Gave me options and set up the phone for me. Made it easy, quick and was efficient, with a friendly manner.”
“Mike is the best. His patience with us was amazing. He spent tie making he got us the beat deal. Made sure we understood everything and helped us set up an account on the app. Highly recommend this store.”
“Service 10/10 and great promotions, the people who serve you are very friendly and explain in detail any questions you may have regarding the service. Thank you so much”
“Today, Wali and Sumati helped me resolve a technical issue I encountered when trying to transfer my Telus service from an old phone to a new phone. They were both very attentive and helpful, and provided great insights. They helped me successfully resolve my issue and I left very satisfied. Thank you for the help”
“Will update as we become an actual customer-router hasn't been delivered yet-but I just want to say Vlad, the installer, is a very polite and knowledgeable person. The wiring he installed throughout the basement today is very neat and tidy. He was very efficient and clean in his process throughout our home in Ancaster. Signal strength in our area is great which is refreshing to hear since Bell barely provides strength for emails.”
“March 28,2025 Installed CIK WiFi. The staff is very friendly and professional. The speed is fast and not laggy. Highly recommended.
P.S. When the engineering crew was digging holes and burying wires, the front door of my house was sprayed with mud. It took me a long time to clean it!”
“EXCELLENT!I've been with CanNet for about a year. Installation was QUICK + easy. Customer Support has been professional.They have THE BEST prices. Connection is great.”
“First of all, I hesitated for a moment to subscribe to their Internet service when I saw the comments here on Google.
It was Fido who sent me an email regarding a special offer from Comwave for Fido/Rogers Mobile subscribers. I paid $65 with Telus for 250Mbps and with Comwave I had the possibility of having 120Mbps for $20.25 until December 31, 2025, still a nice saving and it still met my needs.
Some people say in the comments that the customer service is “horrible” or even “incompetent”. Personally, I contacted customer service twice for questions and clarifications, really no problem, very courteous staff and they were able to answer me correctly.
I had subscribed to the service on a Friday, the following Tuesday I received notification that the Modem/Wi-Fi had been shipped and that no technician would be needed for installation. On Friday of the same week I received the package by Purolator while my service began the next day at 5 p.m.
The only downside that I can mention is after unpacking this equipment, their Modem/Wi-Fi felt ultra cheap in hand and indeed the performance of the router part was very inconsistent, even in local network, big congestion with only one device in Wi-Fi and the other in LAN on OpenSpeedTest. I already had my own Wi-Fi 6 router, so I put their equipment in Bridge mode only and use my own router for the network, it works perfectly fine.
In summary for my experience I find it better than Telus apart from the equipment provided, especially for the price at the special rate. Try to contact Telus on a Friday, you will tell me the news :)”
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“Silver at the Roger's store at Hillcrest mall was very helpful and was able to answer all my questions ? I was having a stressful day and he made it better ?”