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“Great experience purchasing our mattress from the Richmond Hill location. Our sales rep name was DC, and he was very informative and knowledgeable about the type of mattress that best suited our needs. He was very patient and spent nearly 1.5 hr with us as we tested out the various options. Ultimately we feel very confident we made the right choice on mattress selection. During the entire process DC was very honest and provided full transparency on the costs, etc... there were no surprises at the end when paying for the invoice. Thanks again DC for your patience and expertise. Highly recommend going to this location.”
“Kudos to Jimena at Ashley Furniture! She went above and beyond in helping us choose the perfect sofa. From the quality of fabrics to their unique features, Jimena explained everything clearly and made us feel confident in our decision. She walked us through financing options and made the whole process smooth and enjoyable. The delivery options were also explained in detail, and she made sure we had all the information we needed. We’re thrilled with our purchase, and it’s all thanks to Jimena’s exceptional service. Highly recommend this store – ask for Jimena for a fantastic experience!”
“In-store experience was very good. Adel was very patient and helpful in resolving issues which customer service was handling poorly. She worked with her manager and had our issues resolved efficiently and to our satisfaction. Thanks you Adel!”
“We recently had the pleasure of dealing with Ben at mattress mall, and I must say, the service was perfect and Ben was knowledgeable and polite,we are thoroughly impressed. We purchased the mattress and have been using it for the past three months. highly recommend .”
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“A big thank you to the Richmond Hill location manager, Shaw, for helping us purchase a stove today! He was very thorough, talking us through everything we needed to know to make it all a smooth process. He was incredibly kind, friendly and knowledgeable- you can tell he genuinely cares about every customer. it was a pleasure to meet you ! Thank you very much”