Roots, established in 1973, is a premium outdoor lifestyle brand that blends the comfort of cabin living with the style of city life. The store offers a wide range of products for women, men, kids, toddlers, and babies, including its famous sweatpants, clothing, leather goods like jackets, bags, and wallets, as well as footwear and accessories. Customers consistently praise the friendly and helpful staff, highlighting exceptional service from team members such as Lisa and Jada. Many reviewers mention the warm, patient, and professional attitude of the staff, noting that their assistance made shopping a pleasant experience. The store’s team is recognized for going above and beyond to help customers with their inquiries and purchases, creating a welcoming atmosphere. Overall, Roots provides a high level of customer service, making shoppers feel appreciated and valued. The combination of quality products and friendly staff makes Roots a favorite destination for those seeking stylish, comfortable outdoor apparel and accessories.
I found the staff here very helpful and kind. I had to return something from an online order. Zero issues. They helped me find something in my size. A great experience all around.
October 2025
Havent had such warm and friendly service for a long while, the staff was super helpful and patient with my questions. I believe her name was Jeda. Looking forward to shop here again
March 2025
Jada, your dedication and positive energy make such a difference! Thank you for all your hard work and for always bringing a great attitude to the team. You’re truly appreciated!”
