Roots is a premium outdoor lifestyle brand that has been inspiring everyday adventures with comfort and style since 1973. The brand offers a wide range of products, including clothing for women, men, kids, toddlers, and babies, as well as leather goods such as jackets, bags, and wallets, and footwear and accessories. Customers have consistently praised the exceptional customer service at Roots stores. Employees like Isabel have been described as patient, knowledgeable, and helpful, going above and beyond to assist customers, even those who do not speak English well. The staff are committed to finding the right products for customers and providing a delightful shopping experience. The quality of Roots' products, particularly in the baby and kids' section, has also been highlighted. Customers have noted the durability and softness of the fabrics, which maintain their quality even after multiple washes. Overall, Roots is a brand that prioritizes both style and functionality, offering a premium outdoor lifestyle experience for its customers.
The store was very well organized and had lots of new holiday items.
Ryell and Darryl were super helpful with sizing, options, and finding everything I needed in store.
October 2025
Today I had a great experience with one of the workers. Her service was amazing and she really helped me out with finding what I needed. She told me her name but I forgot it BUT she’s really sweet and very presentable! Thank you so much for helping me today it made the process much quicker for me!
May 2025
Came into Roots to return an item and was helped by Isabel, she was so kind and patient, especially with my mom who doesn’t speak English well. She made us feel comfortable and took great care of us. One of the best customer service experiences we’ve had. Thank you, Isabel!
