Sporting Goods in St. Catharines, ON

“I had a great experience with this shop. When I received a damaged item, the owner was extremely understanding and genuinely cared about making things right. He gave me the option to return it or get a replacement lens free of charge (an $80 value), which I really appreciated.

The whole process was smooth and stress-free—he was easy to deal with, responsive, and very helpful throughout. It’s rare to find that level of customer service these days. Highly recommend!”

“Runner’s Edge is such a great local shop. The staff are incredibly helpful, the shoe selection is always top-notch, and you never feel rushed or pressured.

Their running clinics are especially impressive — welcoming, inclusive, and supportive for all levels. Whether you’re brand new to running or more experienced, the vibe is always positive and encouraging.

Just a really good place with really good people.”

“Have been in twice now. Both times the expertise was very helpful, especially as someone new to darts. I was able to test out several sets before buying and my game has increased significantly! I will be coming here for any darts related purchasing. Don't go big box, support local!”

“I went to just check out the store to plan my next purchase of soccer boots. I got excellent service from Howard who knew exactly which boot was a for me. They carry Nike, Adidas, and Puma from what I recall. They also had socks, shin guards and supports. They also had a large collection of team and country shirts, merchandise and a good variety of quality balls. If you're in the market for anything soccer, go give them a visit!”

“I went here, January 28th at 2030 to get a new winter parka for my winter hiking on clearance. After looking around, I approached one of the staff members to ask about where this coat would be located in the store.

This woman clerk, Alexis, was able to help me look through the coats immediately and figured out that the last stock of the coat was actually located in the back. She was able to radio someone to get the coat for me out of storage and they brought it to me relatively quick.

The gentleman who brought me the coat was making small talk about the coat after I had tried it on. He was asking me about what I liked about it. What about this coat drew me to it. I had told him i had been looking at this coat for 2 years and finally decided to buy it because it was on clearance and is probably being discontinued as well as the features that made me decide on it. He was very polite and kind (even if he wasn’t truly interested LOL, he didn’t show that). After our conversations about the coat, he said that because this coat had been in the back for so long, was the last one and because it was already on clearance that he would be able to add a slight increase to the sale price but it would have to be final sale.

I got a high quality down winter parka (400$ regularly) that i had been screenshotting for years for SUCH a reasonable price due to this general managers kindness. I was already going to buy the coat but in this economy, any extra savings is a godsend. I wasn’t able to get his name but i not only appreciated the kindness of an added discount but the fact that he was trying to be kind and engage in small talk about a woman’s coat (not in a creepy way, but in a genuine kind way). 10/10 customer service.
Will speak highly of this location and their proper customer service. I also left a formal review from the receipt email. I hope both he and the female clerk get kudos from upper management for providing excellent customer service (something we unfortunately don’t get to see often anymore).”

“I had an outstanding experience at Sport Chek thanks to TJ, the manager who helped me with a significant purchase yesterday. In a time when genuine customer service feels rare, TJ was a standout. I was raised in era where customer service was of the upmost importance. So I really appreciate it when it's not only acceptable, but exceptional.

He was incredibly patient, extremely knowledgeable, and took a lot of time to walk me through my options without ever making me feel rushed or pressured. He answered every question thoroughly, offered honest input, and went above and beyond to make sure I was confident in my decision.

You can tell he genuinely cares about his customers and takes pride in what he does, something you don’t see enough of anymore. This was old-school, top-tier customer service, and it made a big difference.

Huge thanks to TJ and the team. Because of him, I’ll absolutely be coming back and recommending this location to others.”