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“My husband and I had a great experience buying a couch from The Brick in Waterloo. It was delivered two weeks ahead of when we expected it to arrive. Customer service was pleasant and helpful.”
“Scott from snugglers was so hopeful and stayed in touch throughout the entire process working with me to get my order which was not in stock to me as efficiently as possible and kept me up to date. The bookcase is lovely and was a great price compared to a similar style from another brand. Worth the wait!”
“We worked with Olivia to furnish our new condo. She did a beautiful job listening to us and pulling together just the right pieces for our place. We had to be patient with some of our order since it was custom or coming from far away but we were well aware. It was worth it!”
“It was my first time here, and I'm very impressed. Beautiful decor for both inside and outside the home. There is even some furniture, area rugs, water features...a bit of everything.”
“There is a great selection of product from a wide range of manufacturers, some of whom are local. We were searching for a sofa and were given good service by Fritz who made good suggestions to fit our needs. The staff allowed us to wander and take our time without interrupting us, which we appreciated. We were able to take sample swatches home to help our decision process.”
“Alex and the other gentleman that delivered my items today went above and beyond to make sure my couch and mattress got in ok. Very pleasant to talk to and made sure we were happy.”
10AM - 8PM
1295 Courtland Ave E, Kitchener
Furniture Stores
“My wife and I were in a bind looking for quick sale and delivery with set up for an elderly dear friend who was being transferred to an assisted living facility and needed a bed set quickly. Jamie helped us out and quickly met our needs with a smile and suggestion. We had delivery the next day and set up was included. Thanks Jamie!”
“Our experience at IHI has been tremendous and definitely noteworthy to shine a light on the outstanding staff from initial engagement, to delivery, install and service excellence.
We were very pleased from day 1 on the consultative approach and expertise.
The delivery and set up was handled extremely professionally.
There was a delay (that we expected based on great transparency) on a custom order from overseas for the dinning room furniture and IHI stepped up to accommodate an important family event which we're extremely grateful for their incredible service.
Besides the white glove experience and expertise, IHI offers an outstanding portfolio of the highest quality in furniture.”
“Beautiful Experience I have received over the phone as I was looking for some parts for my bed that was discontinued, but I mistaken the putting in the wrong location as most companies are most places Would give A number to call the location That you live in, but Ron Caton did a great job you didn’t push me over send me away by the help me through and through back-to-back email and then I get the pictures and parts and tell me where to get it and I really appreciate that because I really need those parts moving. I lost them and, that was a great help. That shows great experience great knowledge great character a passion for great customer service and beyond. Thank you thank you thank you , youre Doing an amazing job keep up the great work”
“Best furniture for really good price. This is our second time purchasing big furniture. I highly recommend going there before you shop around big box stores. Owner himself deals with you and he is incredibly polite and friendly. No push sales at all.”
“I cannot say enough good things, best customer service from Diana! We purchased a new CRP Tofino set (the recycled plastic made in Stratford) 25 year warranty.
We got it for a very good price during their end of season sale. I shopped around to all the local outdoor furniture places and it made the most sense for durability and longevity! We got to choose the fabric and colour and best part is we received it in 3 weeks!
I went back as I needed covers, and also was looking for a fire table. I picked up a fire table at a great price (floor model) and covers for a great price. There is one chair that they noticed upon delivery is damaged and they are coming back to replace it! Rob is also fantastic and super helpful!”
“Went back to purchase some more furniture and Claire was absolutely amazing. Made the shopping experience very enjoyable and had some great suggestions regarding the design.
Thank you!!”
“Completely loved the experience. Especially Bawa bhaji is so nice and calm. Strongly recommended. Bought 4 mattresses in one shot. Affordable place and best quality mattresses specially for students.”
“Addy is the guy if you are looking for anything in the industry of bedroom mattress and/or furniture. You won't be disappointed at all and the service you will be getting with him you just need to experience it yourself ?. Trust me he is awesome ?. Keep it up Addy.”
10AM - 5PM
408 Gage Ave, Kitchener
Furniture Stores
“Such good people! Our employee at Comfort Keepers Senior Care was shopping here and had dropped her ID badge; Karen was so kind as to call us and inform us so that we can recover it! Thanks so much to Bits and Pieces Furniture & Decor! We truly appreciate you!”
“Best detailed service ever!!!
Always responsive!!
I needed a new insert for my Hauser cushions as Toronto raccoons moved into the cushions during the snow season.
Not only did Hauser tell me how to clean the cushion covers thoroughly, they also promptly ordered a new insert as the crafty coons knew how to make their winter home in them.
I did know that the cushions should be indoors over the winter but thought that I could get away with it.
As ever, they will look fabulous on our deck and patio again this summer.
Thank you Lori and Holly!”
“Paul and Pranav were very helpful and transparent with my partner and I as we searched for the perfect new bed for us. Both were knowledgeable and gave us great insight. We’re both quite happy with this positive shopping experience we got from the Fairway Sleep Country!”
7AM - 5:30PM
368 Phillip St, Waterloo
Furniture Stores
“When my fridge & freezer failed just before Christmas, I needed a replacement quickly. I called Tri-City just before lunch and they had a fridge in my garage at 4:00. Excellent service.”
“Last week I went to Sleep Country Waterloo to buy a mattress and box spring. Saadia was wonderful with me and did not pressure me. She asked me different questions and had me try mattresses that would be good for me. She is a gem! I picked a Kingsdown mattress and I received it yesterday. They were fast, efficient and friendly guys who delivered it. Last night I had the best sleep ever in decades! I will definitely be recommending Sleep Country to my friends.”
“I have been a frequent shopper at this Goodwill for eight years, most of my books and clothes come from here. Friendly, lovely staff and great inexpensive items.”
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“I’m new to this town as I recently moved with my family a couple months ago. Last week was our first time visiting this location. This store has a large variety of furniture especially couches! I was pleasantly surprised at the cleanliness of this location as it added to my shopping experience. We will definitely be returning soon! Wish I could give it 10 starts”