Book Stores near Stittsville, ON

“I love this store. Everytime I got in, there is new books I didn't see the last time. And you can get like new books for a fraction of the cost of a new book. They even have their inventory online so you can see what's in stock and in store. The people are always nice and helpful. I recommend.”

“I love this store. I could spend hours in here just looking at all the books and the household items like mugs and candles are good gifts. The staff is always friendly and willing to help and it's a bonus that this location has a Starbucks.”

“Usually, this is one of my favourite stores. However, during a recent visit when I was trying to exchange a defective product, I had a very disappointing customer service experience. One staff member was kind and helpful, but the newer employee assisting me and their supervisor were dismissive and rude. I felt that my concerns were questioned, and comments like “All of them?” were said aloud with an attitude while I was testing the product. The overall environment felt stressful rather than supportive. I also wasn’t offered clear alternatives unless I specifically asked. In a situation like this, customers shouldn’t have to prompt staff for options such as store credit, a refund, or testing a replacement. A simple “Would you prefer this option or that one?” would have made a big difference. I want to emphasize that this is still a beautiful Chapters location with a nice atmosphere, and this experience does not reflect the store as a whole. However, as a long-time customer who has always admired the brand and its environment, this interaction significantly impacted my perception. I truly believe rewarding experienced staff and reinforcing customer service expectations with newer employees would go a long way. This was a one-time experience, but it was enough to leave a lasting impression.”

“Coles is a cute bookstore where I could easily spend hours just walking around and browsing. The only downside is that it can get a bit noisy since it’s inside the mall, but it’s still a lovely spot for book lovers.”