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“I recently decided to switch banks and I am so glad I did! Tatiana Mirza has helped make the process smooth. What Td was willing to offer me verse my old back (First Ontario) is a huge difference and im much happier with Td. Only thing I was is that I made the change sooner.”
“Amazing atmosphere. Visited here with my elderly parents. Lady at front was super helpful and patient with their questions and helped at the machines to complete their cash withdraws”
9:30AM - 3PM
7957 McLeod Rd Building E Unit E1, Niagara Falls
Banks
“Lovely front of house staff, always fast and helpful!
Big thanks to Alex & Rameez who were both super lovely and helped us open our first Canadian bank accounts! They were both super professional, friendly, patient, understanding, informative and helped us with everything we needed! Really appreciate it -- happy customers and we can't wait to start banking with Scotiabank!
Highly recommend this branch as well! :)”
9:30AM - 4PM
420 Vansickle Rd BUILDING H001, St. Catharines
Banks
“I had an outstanding experience working with Adam Kirkby for my recent mortgage renewal. As a senior banker, his knowledge and expertise is second to none, and he secured terms that perfectly fit my needs!
What truly sets him apart is his exceptional service! He was incredibly attentive, proactive, and made a typically stressful process feel seamless. If you want a professional who genuinely puts clients first, I highly recommend Adam!”
“I would like to express my sincere appreciation for the excellent service provided by your bank representative Jyotia Prinja. She was incredibly helpful, patient, and professional throughout the process. Her friendly attitude and clear communication made the entire experience smooth and pleasant. It's always reassuring to receive such outstanding customer service. Thank you for your support and dedication!”
“Nichol Auton was instrumental, pleasant, knowledgeable and professional in every way in helping me with my investment needs. Thank you so much and kudos to you Nichol. ?”
“I would like to thank Debbie B for her outstanding customer service today. I am a care partner for a client of your branch.
we came into the branch with some small issues w online banking and password management. I was so happy to leave my client with Debbie! She was so friendly, patient and helped my client rectify her issues. At all times , Debbie respected my client's privacy.. Her service today was over and above, and my client and myself...left with peace of mind..
Thank you Debbie B”
“I do not do alot of reviews, but I have to on thisTeam at PenFinancial in Fonthill ..2 years ago I transfered my holdings from a major bank..And the Respect and family feel the Staff have for your Financial well-being and truly genuine! They definitely go above and beyond This 5 Star rating!Lou Mattina”
“Hats off to Alim at BMO for the way he helped my family settle our mother's estate...always unfailingly kind and courteous, he made it a painless experience.”
“I cannot praise Jennifer Johnston and the team at Pen Financial Credit Union enough for their exceptional service in handling our mortgage needs. From the initial consultation to the final paperwork, every step was seamless and stress-free, thanks to their professionalism and expertise. Jennifer went above and beyond to ensure we understood all our options and found the best solution tailored to our needs. The entire staff was friendly, efficient, and responsive throughout the process. We felt supported and confident every step of the way. If you're looking for a reliable and trustworthy partner for your mortgage needs, I highly recommend Jennifer Johnston and the Pen Financial team. Thank you for making our home buying experience a breeze!”
“It was great experience with Dawna.
She has a good willing to help people and it works properly.
I strongly give a special thanks to her!!!”
“Chose here a while back to get my first credit card. The teller (I think her name was Lindsey, I hope I spelled her name correctly) and later, the lady on the phone (sorry I can't remember her name), were both so kind. A big thank you to both of them. They answered any questions I had, and made the process quick and hassle free. They didn't try to pressure me into financial offers or products, and they didn't make me feel judged or anything like that. I truly appreciate their help.”
“Although I was the first one to visit branch since it got open that day but I’ve came multiple times and the staff is very polite and helpful. Banking Advisors and Tellers are really good.”
“Moved back to Niagara after many years and miss the small town touch my local BMO offered. They worked with me on a new mortgage and financial planning - Jonathan Koles has been amazing to work with, very honest and professional. Give him a call!”
“I had my first experience with a transfer at RBC today and wasn’t sure what to do. I showed the staff the payment instructions I received, and he patiently explained everything. Instead of a costly wire transfer ($45 + $17.50 requested by the recipient), he suggested a bank draft as a cheaper option. The draft fee was $9.90—but then he even went out of his way to ask the manager to waive it for me! I’m truly grateful for the kind and helpful service. Amazing experience—thank you RBC!”
“I forget the name of the lady that helped me the other day. I want to say it was Tracy, but I could be wrong. Anyways she was very helpful and friendly. She made me feel that my switch to CIBC was a good one. Thank you!!
This was the Niagara Square branch I visited.”
9:30AM - 3PM
440 Niagara St, Welland
Banks
“Keyon, Jeana are absolutely awesome. Whenever I go there they help me and have me the best advice. I just went there and keyon help me apply for credit increase and such a great person. Thank you”
9:30AM - 3PM
285 Geneva St, St. Catharines
Banks
“I don't even bank with Scotiabank, but am going out of my way to leave a positive review because of the incredible service I received from Diane. Courteous, helped me with my inquiry, and even though I wasn't able to get my situation resolved that day, she made a great effort and pointed me in the right direction. All you can ask for, 5 star experience!”
“I had some issues with my credit card, and Alex Ngo was incredibly helpful in resolving them. He was patient, knowledgeable, and made the process quick and stress-free.
Excellent service...Highly recommend!”
9:30AM - 3PM
343 Glendale Ave, St. Catharines
Banks
“I would like to praise Taylor, a banker/teller at Scotiabank in Mountain Lock Plaza on Glendale Avenue, for her outstanding customer service skills. She demonstrated exceptional professionalism and excellence. Other employees of Scotiabank could benefit from following her example, as her customer service truly sets a high standard.”
“Deslin was extremely helpful and went above and beyond to help me and my girlfriend with our bank issues. He answered all of our questions and was very knowledgeable about all of the options available to us. Everything was done with a smile and laughter as well! He made an hour and a half of banking seem like ten minutes! Thank you!”
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“A beautiful lady in this branch spent nearly 2 hours in my service and supporting my personal business. She's very good and kind. I am very thankful for helping me.”