Canadian Tire receives mixed reviews regarding its staff and service. Some customers report very positive experiences with specific employees, describing them as friendly, welcoming, kind, helpful, and hard-working. These staff members are noted for their positive attitude, willingness to help, and ability to guide customers to find products or solve problems, making customers feel at ease and appreciated. They are seen smiling and enjoying their job. However, other reviews highlight significant issues with customer service. Multiple customers describe staff as unhelpful, miserable-looking, annoyed, or giving attitude, with some seeming to want to get rid of customers rather than assist them. Finding staff for help is reported as very difficult, and the service buttons do not seem to work. There are complaints about staff providing incorrect information on product location or availability, sometimes saying an item is in stock only for the customer to find it unavailable upon arrival. One customer reported an unpleasant return experience where they were falsely accused of damaging an item. The reliance on self-checkout is also mentioned negatively, with attendants described as not friendly. The selection of products is considered okay, but service is frequently described as very bad, leading some customers to only return out of necessity when a product is unavailable elsewhere.
Very convenient and friendly staff. Everything is there
February 2026
good place. The employee were kind and patient, he helped me to find the items very fast
January 2026
Great experience today! Found exactly what I needed quickly, and the staff was friendly and helpful. The store was well-organized and checkout was a breeze
