Canadian Tire receives mixed reviews regarding its staff and service. Some customers report very positive experiences with specific employees, describing them as friendly, welcoming, kind, helpful, and hard-working. These staff members are noted for their positive attitude, willingness to help, and ability to guide customers to find products or solve problems, making customers feel at ease and appreciated. They are seen smiling and enjoying their job.
However, other reviews highlight significant issues with customer service. Multiple customers describe staff as unhelpful, miserable-looking, annoyed, or giving attitude, with some seeming to want to get rid of customers rather than assist them. Finding staff for help is reported as very difficult, and the service buttons do not seem to work. There are complaints about staff providing incorrect information on product location or availability, sometimes saying an item is in stock only for the customer to find it unavailable upon arrival. One customer reported an unpleasant return experience where they were falsely accused of damaging an item. The reliance on self-checkout is also mentioned negatively, with attendants described as not friendly. The selection of products is considered okay, but service is frequently described as very bad, leading some customers to only return out of necessity when a product is unavailable elsewhere.
Nice store , has everything. A lil congested compared to other Canadian tires !
September 2026
Aaron was amazing help. He helped us repair our air mattress and also helped us not have to buy new. Best employee ever! He deserves employee of the month. I recommend his help!!!
September 2026
Have to occasionally return stuff I just bought, but the lady at the counter is a boss. She’s helped me out multiple times
