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“Came to replace a watch battery on a watch with a tricky dome. Other places told me it would require specialized tools and take more than a week. Here, I was serviced immediately and out the door in less than 10 minutes. Incredibly satisfied.”
“Johny Watches is a standout. John goes above and beyond in a way that feels genuinely personal... The kind of customer service that’s rare these days - and the reason he will win my business again in the future.”
“I visited RDV in July23 and shown my interest to purchase a Rolex for my wife. I left my interest on a particular model in two tone.I was expecting to receive it may be in a year time or so but to my surprise, I received a call last week which is just 2 months that there is a piece available. It was exactly the same model I selected. This was unreal looking at the high demands and long waits.
Well I would like to thank Alekdandra for making this whole process so smooth starting from attending me in July 23 , showing various models and until delivery of my recent purchase. She was very kind and patient in understanding my needs and even taking down my interest in Rolex models in a very sincere manner. Although, all staff in RDV are very friendly and welcoming but Alek was the best.
I would very strongly recommend to reach out to her specially if it is your first purchase.
Thanks Again Alek and RDV
Vivek”
11AM - 7PM
3401 Dufferin St, Toronto
Watches
“I recently purchased the Tudor Black Bay GMT from Raffi, and I couldn’t be happier with my experience and the watch itself. Carrie was wonderful. Given how smooth and enjoyable this experience was, I’m already looking forward to my next purchase with Raffi and build on my watch collection.”
“I recently contacted the Breitling Boutique on Bloor St to purchase a new leather strap for my Breitling Aerospace. I spoke with Felipe over the phone and he was professional. He quickly found the exact strap I was looking for and thoughtfully set it aside for me.
When I visited the boutique the following day, I was warmly welcomed by Mariah. She was friendly, professional and made the entire experience feel relaxed and enjoyable.
The boutique has a warm and inviting atmosphere that makes you want to stay and browse.
Overall, it was a truly pleasant experience from start to finish. Exceptional service like this makes all the difference. This will officially be my go-to boutique for any future watch service or purchases.
Thank you Mariah and Felipe for such a wonderful experience!”
“Came in to get my watch links tightened and Yeganeh was kind enough to adjust it as a complimentary service within a span of 5 minutes. Super kind folks all around and will definitely stop by for any future purchases.”
“Friendly and professional service. They quickly adjusted my new watch bracelet by removing links, and the fit is now perfect. Really appreciated how easy and smooth the experience was—thank you!”
“They are very professional and friendly. Shah, the manager at Yorkdale Breitling assisted me to select an amazing watch. One of my best watches ever. I love it. Thank you Shah, thank you Breitling. Love your store! Will return soon. ?❤️”
11AM - 5:30PM
352 Spadina Ave., Toronto
Watches
“The gentleman who repairs the watch is honest, he explains that watch maintenance is the same as pricey and time-consuming as repair so I should wait until it has at least a major issue. Also patiently answered all my questions and went through the details.”
“L.E. Jewellers is a great shop for vintage watch repair and band replacements.
I've been in a number of times to get vintage watches serviced or get help replacing a band or battery.
Every time the team has been very friendly and helpful, and the service has been excellent and fairly priced.
They also have a wide selection of fine jewellery and watches for sale.”
“I’ve been a customer of Silver 4U since my student years, and now, as a successful professional, it remains my jeweler of choice.
Miguel’s guidance is precise and discerning, crafting pieces of lasting value.
Having spent time in New York, London, and Europe, I can confidently say: Silver 4U is truly unique. Quietly refined, impeccably crafted, and one of a kind. It is the only jeweler I trust for exceptional, enduring pieces. Highly recommended!”
“I purchased my Tudor Black Bay GMT from Aleksandra at Birks about 2 years ago, and I’m still absolutely loving it. It’s been my daily wear ever since and hasn’t missed a beat. Aleksandra was knowledgeable, patient, and made the entire buying experience memorable. Her professionalism and enthusiasm really stood out and made me feel confident in my purchase. Highly recommend her if you’re looking for expert guidance and great service. Thanks again, Aleksandra!”
“Marina was absolutely amazing!
I brought in my pen for an engraving and to fix a loose clip. I’ve been meaning to get this done for years, and no one else could ever figure it out.
Marina took one look and said, “Oh yes, easy fix, give me two minutes.”
And she really did fix it!
I’m so grateful to be able to fully enjoy my limited edition white Tribute to Montblanc pen again.
Marina was kind, gracious, and incredibly helpful throughout the entire experience.
Thank you so much, Marina!”
“Bergo is a true gem in Toronto! I always look forward to visiting for its beautifully curated collection of industrial design pieces. The selection is unique and thoughtfully chosen, making it the perfect place to find something special. Whether for a statement piece or a one-of-a-kind gift, Bergo never disappoints. With the holiday season approaching, it will undoubtedly be my go-to destination for both gifts and home décor. I highly recommend it to anyone seeking exceptional design and quality.”
“That's a really very good service.
I'm so happy and recommend to everyone. Perfect job for my jewelry to come back in use.
Thnx a lot”
“Absolutely loved my experience at this jewellery shop! The selection was stunning, the quality top-notch, and the staff were incredibly helpful and kind. I’ll definitely be coming back for more.””
11AM - 5PM
131 Bloor St W, Toronto
Watches
“Amazing service and all around experience! JB is the best! and he should be your go to sales rep, he puts in the extra time, getting to know your likes/dislikes, going over and beyond on delivery and ensuring you leave happy with every visit. Purchased my wedding ring here and would be coming back again for the many other things on my wish list.”
11:30AM - 5:30PM
790 Steeprock Dr, Toronto
Watches
“I was talking a lady name Cindy some advice on a preloved hand bag. She was very nice and patient with me. I was very happy with her service and I would recommend going back related to hand bags and designer goods!”
“Thank you to Summer for your time and efforts with our purchase we love you!! ?????? thank you Arun for being so helpful and supportive while we were at the location waiting and being cared for ??? also we love you guys and we appreciate the manager Lindsay for helping us with our experience today! We’ll be back for sure and highly recommend you!”
11AM - 7PM
1800 Sheppard Ave E Unit K022, Toronto
Watches
“I recently visited the Swatch store at Fairview Mall to replace the plastic buckle on my Swatch and to get the glass buffed. The staff provided exceptional customer service, handling both tasks with professionalism and efficiency. They replaced the buckle and buffed the glass free of charge! I truly appreciated the attention to detail and the friendly, helpful attitude of the team. This experience has definitely reinforced my loyalty to Swatch. Highly recommended!”
“When I first entered the store, I have to admit that I felt a bit disappointed. After we walked in, a sales associate initially approached us to offer assistance, but he was stopped by a lady at the entrance, who told us that we could just look around by ourselves. From my understanding, the store usually operates on a one-on-one service model.
That being said, I would still like to sincerely thank Jennifer. Once she began assisting us, she demonstrated a very professional, patient, and welcoming attitude. She took the time to understand our needs, answered our questions thoroughly, and made us feel comfortable throughout the process. There was a small issue during payment, but she remained calm and patient, waiting us resolve it without showing any frustration.
In addition, she carefully explained the product care instructions and provided detailed information about after-sales services, which gave us great confidence and peace of mind. When we later returned to the store to pick up the item, the experience was smooth and very satisfying.
Overall, despite the slightly disappointing start, Jennifer’s professionalism, warmth, and attentiveness truly made a positive impression. I genuinely appreciate her excellent service and dedication, which ultimately made the entire shopping experience a pleasant and memorable one，she definitely deserves 5 starts!”
“Hi Peter, thank you for this experience and for helping me find the best purse in the entire store. You are healthy, safe, and helpful and it really shows! Thank you also for being so happy to please and to curate what I needed the most, we’re excited for gold creations but more importantly, you are cool, caring and very kind! Thank you again.”
11AM - 7PM
220 Yonge St unit 2114A, Toronto
Watches
“Fisayo was terrific! She was very patient and helpful as I picked out a Swatch to remember my trip to Toronto! She showed me several models and was knowledgeable. I highly recommended this location!”
“The staff at this store is outstanding, and not only with their store service, but customer service agent Itee even went to another store in the Eaton Centre, when I was calling from NB and couldn't reach them and asked them to call me regarding an order. This store and staff are AMAZING!!”
“Was a bit nervous to go to this boutique in Yorkdale because of the reviews, but I had a pleasant experience. Marco helped me with my purchase and was very nice and helpful!”
7AM - 4:01PM
120 Bremner Blvd Suite 1600, Toronto
Watches
“Because I couldn't transfer the music files from my old PC computer to my iPhone I had to ask Apple customer service for help.
I made the first call today, and the customer agent asked me all the questions and asked me to wait, but He was hung up in the end after long wait.
The second call was from a female customer agent. After asking the questions, she said she would transfer the call to someone else to help me, but she was hung up in the end after I wait for long time.
The third call was from a customer agent named Nove located in Manitoba. He told me what to do step by step patiently and methodically. Of course, he spent a lot of time and effort to finally find a solution and finally helped me solve the problem.
First of all, I strongly disagree with the irresponsibility of the previous two customer agent.
I would like to thank Nove for his responsibility and hard work in completing the task and helping me solve the problem I urgently wanted to solve. Thank you so much Nove. In addition, I sincerely hope that the upper lever management will reward such a responsible and diligent employee. Thank you!
A loyal fan of Apple products
Jerry”
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“TL:DR -- experience was great 10/10, would remarry just to buy another ring with them.
I went there to design an engagement ring and they helped me tremendously with the process. They gave me pointers and explain some techniques that I never knew about that would make sense to add the the ring. They took their time and I felt very comfortable asking questions about the process.
I initially told them I did not need the ring rushed but some of my plans changed and they were able to rush the ring and get done in time.
The ring, of course, came out absolutely beautiful.”