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“I had an excellent experience with Enterprise. The staff, especially Muskan Josoe, were incredibly friendly, welcoming, and professional. She was very easy to talk to, always smiling, and made the whole rental process feel relaxed and stress-free. There was also another gentleman on the team who was equally helpful and friendly.
Unfortunately, the model I originally reserved wasn't available, so they upgraded me to an SUV at no extra charge, which I really appreciated. The next day, the windshield unexpectedly cracked, but the team responded immediately and replaced it with an even better vehicle without any hassle.
Their prices are very fair, and they don't try to add unnecessary charges or surprise fees. Compared to other rental companies in the area, their service is much faster, more efficient, and they have plenty of staff available to help customers quickly.
Overall, this was one of the best car rental experiences I've had. I highly recommend this Enterprise location, especially if you have the chance to be helped by Muskan Josoe. Thank you for the outstanding customer service!”
“Huge shoutout to Aaron at Crosby Volkswagen for an absolutely top-tier experience getting into my 2025 GLI. From start to finish, he was knowledgeable, transparent, and genuinely passionate about the car—no pressure, no games, just straight professionalism. He took the time to walk me through every detail, answered all my questions, and made sure the entire process was smooth and stress-free. You can tell he actually cares about his clients and takes pride in what he does. If you’re looking for someone who knows the product inside and out and delivers a premium buying experience, Aaron is your guy. Highly recommend.”
“Tom Moore and Adam --- are your key contacts at this dealership. I bought a new vehicle from them -- everything went fast and smooth-- No pressure sales at all -- just a professional sales transaction easy to understand for any new client. I live in kitchener and I highly recommend to buy local from our dealerships it promotes our local economy there is not need to drive to Toronto to buy a vehicle, we can find anything local.
Thank you gentleman for your service,
Kind regards,
Moses”
“What an amazing team at this location! Shout out to Stu, Yaser and Phoenix. Great friendly attitude and a focus on customer satisfaction. The cars are clean and any issues are quickly resolved. Just wish they were open on Sundays even for a limited time 🙂 so I can return on Sunday. The site doesn't allow it. Also, not that I've ever ran into this issue with this location but I like to return in person so I don't run into low fuel or damage issues that aren't reviewed upon return. Highly recommend this location!”
Open 24 hours
178 Louisa St, Kitchener
Car Rental
“Staff is very polite and helpful, we needed one child booster seat and Arham helped us to get one, really thankful to him, best place for renting a minivan car for weekend family trips”
“Always have a vehicle when I need one. Friendly and straightforward. They're fleet is in great shape. I will always come here first when I need to rent a truck.”
7AM - 12:30AM
21 Ardelt Pl., Kitchener
Car Rental
“I haven’t needed a car rental place before. These people made the experience an easy go. A nice and new model vehicle made it round out the transaction. Thanks.”
“Awesome service, great cars, quick and easy process. Singh was very professional and friendly, I highly recommend dealing with him. Would rent again from here next time!”
“Couldn’t have asked for a better car rental. Walked in, and within 5 minutes had my car as booked.
The guy at the desk was friendly and got me checked in and checked out with ease.”
“It’s the response to concerns that sets you apart. I completely understand airport limitations and the YKF is not a full time kiosk…but I was nervous about delays on a tight schedule, and nervous about call received the day prior due to location questions. However…your manager offered solutions, not just apologies for inconvenience and went an extra few miles to make sure my issues and questions were resolved without my having to push for them. He is a credit to your company, and enhanced your brand value…I have stories I will share that will encourage enterprise bookings. Thank you for making a potentially stressful booking, a really positive experience.”
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“Amazing service! Staff so friendly and hilarious! I wanted to quit my job and work here they were so great, and seemed to enjoy the job and staff all got on so well. Hard to find. Recommend for any rental needs! Thanks!”