Whitaker's is a flooring business known for its exceptional customer service, high-quality products, and great value. Customers are consistently impressed with the professionalism and expertise of the staff, who are described as super helpful, informative, friendly, and not at all pushy with sales. The team takes time to provide broad overviews and detailed answers, helping with specific requirements like installing over different sub-floors and calculating accurate material quantities. They are never rushed and offer very educational advice. The store has a huge variety of different types of flooring, with wonderful material selections. Many customers choose vinyl plank for its impressive look, feel, and durability. The cost for this high-quality flooring is comparable to or even better than cheaper quality found at other big box stores, with the business beating the prices of very large flooring companies. Their labor rates are also noted as an exceptional value. The staff is skilled at working within a customer's limited resources to find a quality product that looks amazing, with stunning results. Additional services enhance the experience. The store has floor installation kits available for purchase and rent, and they allow customers to take sample flooring home to view in their own lighting—a huge bonus that impacts final decisions. While they offer installation, they are honest about the ease of DIY projects and never push their service. This all-around great customer service, combined with expertise in flooring and window treatments, earns the business five-star reviews. Customers report they will continue going back and highly recommend Whitaker's for flooring needs.
