Kendall Auto Center of Bend is a highly recommended car dealership known for its excellent customer service and fair deals. Customers consistently praise the team's responsiveness, kindness, and genuine effort to find the right vehicle for each buyer. Despite some initial communication challenges around title, registration, and emissions testing for one customer's out-of-town purchase, the dealership was quick to address any issues and provide reimbursements. Customers emphasize the importance of asking all questions upfront, as the staff is eager to ensure everyone is on the same page. The sales team, including standouts like Christian Kim and the now-departed Pieter, are described as patient, helpful, and never pushy, even when customers take time to decide or change their minds. The finance department, led by Damon Kowell, also works hard to secure the best possible financing options. Buyers praise the Kendall Auto Center's willingness to assist customers from out of town, going above and beyond to help with unexpected problems, like a technician troubleshooting a fuel issue over the phone. Overall, the Kendall Auto Center of Bend is lauded for its commitment to matching customers with the right vehicle, its transparent and fair negotiation process, and its exceptional customer service that leaves many feeling like part of the family.
Kevin McEneaney was amazingly helpful! We were visiting from out of town and our wipers stopped working. Even though it was a Sunday morning, and he doesn't even work in service, he went out of his way to help us get them fixed so we could get home. I wouldn't hesitate visiting him or this dealership!
July 2022
bought a new lexus last month, got a great deal and the customer service was excellent
February 2022
I got my own first car here, and service was amazing thanks to Christian! Very nice and efficient ?
