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“I’m not usually someone who takes the time to write reviews, but this experience was absolutely worth it.
I’ve been doing business with the Staples in Bend for over five years. As a business owner myself, I always have a lot going on, and the last thing I want to deal with when I’m trying to get something done quickly is additional frustration.
I stopped in recently to print something using the self-service kiosks, and it just wasn’t going well. A gentleman named Brandon asked me twice if I needed help, but I was determined to figure it out myself and probably wasn’t as upbeat in my responses as I normally would have been.
Eventually, I realized I wasn’t going to be able to get it done on my own, and Brandon was right there in the print department ready to help. Not only did he solve the problem quickly, but he did it with such a positive attitude. I’ve honestly never seen the print department looking as organized and polished as it did that day, and I’ve never had someone be as pleasant and helpful as Brandon.
I was really happy to learn that he’s the one running that department. You can also tell the team enjoys working with him, which says a lot about his leadership.
I will absolutely continue doing business with the Staples in Bend. There have honestly been times over the years when I wondered if I should find other printing resources, but if you need help in the print department, go see Brandon. He will be the reason you come back.
Great job, Staples. Thank you for hiring such a wonderful employee.”
“Working with Collective Pallet in Bend, Oregon has been a total game-changer for my businesses. I was initially really anxious about the onboarding process, but the team made it completely seamless and painless. Right now, they are handling everything from helping me run the operational side of my companies to shipping out my products. If you are looking for a reliable, stress-free warehouse and logistics partner in Central Oregon, I cannot recommend the Collective Pallet team enough!”
“Always use pack n ship. This Local neighborhood shipping and packing spot is the best. Top notch service. Quick, easy, friendly service. I had to get a dozen fresh baked cookies to my friend in Stubenville Ohio, pack n ship with FedEx is gonna have them their by Monday. Highly recommend pack n ship on The west side of Bend every time. They also sharpen knives.”
“Employees are always super helpful. Fast service and if you have a prepaid shipping label, there's a self service counter to scan your package and generate a receipt and you can skip the full service line. It's awesome to be able to mail packages on the weekend too! You can mail via USPS, UPS, FedEx, etc.”
“Over a number of years I have found all providers to deliver excellent service, especially regarding complicated issues. Of note, the staff has been remarkably stable. Such a consistent staff is a sign for me of a solid, high functioning business.
Since I often go late in the day, Ms R....usually has been the one to patiently and professionally solve some rather complex mailing and delivery condundrums. She deserves extra praise and thanks.”
“I love this mailbox and shipping store! The staff is consistently kind, patient, and willing to go the extra mile on the little things that make errands feel less stressful. The owner clearly takes pride in the business as the shop is clean, organized, and stocked with thoughtful local cards, gifts, and stickers.
On busy days, it genuinely makes a difference to walk into a place where people are polite, cheerful, and actually seem to enjoy helping customers. Pricing is always fair, and the service is reliable. This place is a bright spot in my week, and I’m grateful it’s here.”
“The best product selection, great people, and competitive prices! The store is clean and efficient, and online shopping is really user-friendly. Quick home mailing is a plus!”
“Our favorite USPS office! We love the postal worker with the dog pics. She's ALWAYS extremely kind, very helpful and professional no matter how busy. To be fair, we've always had excellent staff contact and experiences. The office is always great to do business with.”
“I really appreciate this location. They have great hours and is easy to get to for a downtown location. I can skirt around the traffic headache down there. They are friendly and helpful.”
“Camden at the UPS store on SW Century drive is an amazing team member. He knows how to do EVERYTHING! His customer service is great. He’s always in a good mood and when I go to the UPS store, I always hope he is there. He gets the job done and done with excellent customer service.”
“No idea why there are so many negative reviews. I have had to drop off a few things here, as well as use the pack & ship services, and I have had nothing but great experiences - friendly, professional, and helpful staff every time. They have offered to print a shipping label for free for me, when the other store in town wanted to charge me $5 for the same service. ($5 to print one return label that I already paid for!!)
In any case:
🔅yes, if you go here on a Friday afternoon, there might be (GASP) a line that you have to wait in.
🔅no, this specific store is not responsible for the distribution center or driver who messed up a delivery to your house in the area.
🔅no, you should not expect the employees to print or tape your packages for free, and instead be grateful that they frequently do - after all, “PACK and ship” is literally a paid service.
All that to say, this store and its employees have been great to me and my partner in every single one of the 10 or so experiences we’ve had with them over the last two years of living nearby. Many thanks!”
“Don't often write reviews but just wanted to note that despite all the poor reviews of this location, I had a good experience today. Not trying to invalidate anyone else's experience. Keep in mind the hours are limited and this isn't a full service post office. I had to come pick up a package that required a signature. I came in at 12:26 pm and left with the package in my possession at 12:28. You do have to ring a buzzer for the staff to open the door, which made me think at first that they were closed. So don't let this scare you away. There was no line and the woman who helped me was cheerful and polite. So perhaps some changes have been made based on the problems that others have had over the years.”
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“Tina is an absolute legend! She is super knowledgeable and so so friendly!
I am visiting the country from Australia and she made the process of sending boxes ahead to Washington super easy - give this woman a damn raise!”