AT&T Store in Eugene provides a wide range of devices, including phones, tablets, smartwatches, and connected devices from popular brands. Customers can choose from various wireless data plans, including flexible prepaid options with no annual contracts and no credit checks. All unlimited data plans include nationwide AT&T 5G service at no extra cost, ensuring customers stay connected wherever they are. The store's staff is generally praised for their professionalism and helpfulness. Multiple customers appreciated employees like Kyle, Aaron, Carolina, and Haven for their quick, efficient, and friendly service. Kyle was noted for helping customers immediately, relieving stress, and making the setup process smooth. Haven was commended for his upselling skills and addressing questions effectively. Carolina impressed an elderly customer with patience and care during an upgrade, making the process easy and quick. Customers also appreciated the staff’s ability to handle problems and answer questions thoroughly. However, there were some frustrations expressed regarding customer service and store management. One customer shared a negative experience involving a phone upgrade issue, where a defective phone caused difficulties during a transfer. Despite multiple calls and visits, the customer felt the store staff, including the manager, did not do enough to resolve the problem or acknowledge their concerns. The customer emphasized the importance of customer care and suggested that staff like Aaron and Kyle exemplify the professional and kind service that should be prioritized. Overall, AT&T Store in Eugene is recognized for offering quality devices, flexible plans, and friendly staff, with some areas for improvement in customer service consistency.
Time to update! They’re now on Bailey hill and 11th. Also, super frustrated with atandt increasing fees and messing me up on how I pay my bill. Didn’t let customers know OR employees.
September 2025
Had some crazy issue with a Technical Glitch stopping a phone upgrade due to some issue with international calling and Caleb the store employee was able to diagnose it with limited information, remove the problem on the back end AND get the phones ordered without breaking a sweat. Thanks Caleb!
September 2025
Both Chelsey and Haven were incredibly helpful. I was very stressed due to personal matters, and they both made me feel welcome at the store while also providing me with the services that best fit my needs. Both of them went above and beyond expectations, and for that, I'm grateful.
