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10AM - 7PM
4750 Royal Ave, Eugene
Mobile Phones
“Alex saved my phone and by extension my business. My wife tried to get an accent on my Google assistant and the phone shut down. Alex revived it. Merci beaucoup.”
“I had an excellent experience from the moment I walked in. I was greeted warmly and made to feel welcome right away. Diego was professional, knowledgeable, and took the time to answer all of my questions without making me feel rushed.
The customer service was exceptional, and it was clear that they genuinely cared about helping me find the best solution for my needs. Their positive attitude, patience, and attention to detail made the entire experience enjoyable.
Employees like Diego are a huge asset to the company. I truly appreciate the outstanding service and would happily recommend this location to friends and family.”
“Quick and efficient help, came in to swap my active phone because my other one broke and was in for repair.
Haven quickly sorted the SIM card and was very friendly and informative about how to access backups from my old phone.
I came back in shortly after when I noticed something weird with my contacts and Nona helped me sort out what was happening. very bubbly and helpful that one. Both of their efficiency and friendly demeanors made the whole thing pleasant. Spend less than 10 minutes in total, and would have been shorter if I wasn’t such a yapper”
“Marko B at valley river center was extremely helpful, kind, efficient, & knowledgeable. He transferred all my info in like one second. He deserves a raise. You are lucky to have him!!!”
“Steve was my sales guy, super personal and knew his phones, came in with an idea of what I wanted and a price. Steve helped me spend less and still get exactly what I wanted, thanks Steve!”
“I had a great experience!!! Jenn helped me with transferring to a new phone. She is very knowledgeable, patient, and extremely patient with me. I would definitely recommend both this location and specifically Jenn!!!”
“Used to be a nightmare to go into any phone store including this verizion location years ago. However the Manager Justin made the entire experience smooth and fast. Hopefully Verizon pays that man well because he has that store dialed in.”
“I went in for a minor repair on my phone. The gentleman worked on it for about 15 minutes and fixed it. I was so happy that it was a fairly simple fix. I asked what I owed him and he said nothing!
I don’t think he usually charges zero to work on your phone ?, but this is the place to go if you have anything you need done or need some supplies.”
“I was in there today and Bethany was so helpful. She was professional and kind. I will go back and will recommend her and this location to friends. Good customer service is so refreshing!”
“Everytime my husband and I going in to the store everyone is very helpful, we went in and got new watches and my wasn't sending text from my phone to my watch and Aiden was very helpful and got it working, he also put on screen protector on my watch, and a couple days before that we went in and had my husband screen protector put on his , i didn't get the guy that helps us but he was very helpful also. I will always going to this store”
“Steve is incredible! Went to a different location and they didn’t know how to do something so I called this location and he walked them through, was sooo helpful and made me feel so taken care of as a customer. Steve deserves a raise for sure!”
“Kirby (I hope I’m getting his name right) was awesome! He hooked it up with a discount on a phone, made sure it worked before I left, and even threw in a used phone case for free. Both gentlemen there are very kind and knowledgeable, I really enjoyed doing business here with them”
“Customer service has a certain hospitality, professionalism and resource- fullness. My experience at the w 11th Eugene location provided all three with an extended appreciation for their patients and I was great and treated with kindness. Can you believe in this modern day of technology I had never had a cell phone before now. That's a story for another time.
Thank you, manager
Matt and your team at T-Mobile.”
“I had an outstanding experience with Erik at T-Mobile. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on helping me find the best solution for my needs. He took the time to answer all my questions, explained everything clearly, and made the entire process easy and stress-free.
What impressed me most was his patience, attention to detail, and commitment to excellent customer service. Erik went above and beyond to ensure I was completely satisfied and left feeling confident with my purchase and service.
If you're visiting T-Mobile, I highly recommend asking for Erik. He provides the kind of customer service that keeps people coming back. Thank you, Erik, for your exceptional help and professionalism!”
“I came in grumpy and frustrated, and got all of my questions answered in a patient and helpful way. Sal was so helpful from start to finish. I *hate* having to go to the phone store, but this whole interaction was pleasant and productive. Thanks!”
“Wonderful store. I go in there or call if I need help with my phone and the store is always very clean and quiet. When I switched carriers I went into the store and they greeted me as soon as I walked in, which was pretty nice. The gentleman that helped us was very knowledgeable about iPhones and watches. We got a great deal on T-Mobile internet that’s worked great from day 1 with no issues. If you are looking to change carriers I highly recommend T-Mobile. The cell phone service is great, getting service in areas that other carriers don’t.”
10AM - 8PM
3738 W 11th Ave, Eugene
Mobile Phones
“When the new phone started the same problem as the previous phone, I knew the issue was not the phones. After being disconnected from Customer Service several times you could say I was not happy. I was at the store on their land line with customer service and was disconnected. I asked for a manager and Ramon arrived. He took the problem seriously and started investigating while trying to reach customer services as well. I would say it took about 30 minutes but he found the issue. Made the proper changes and tested the phone. The issue was fixed before customer service answered the call.. He noted that it was an issue that could not have been fixed over the phone. He saved me all the frustration of being connected to customer service, only to be disappointed with the results. Thank you Ramon !!!”
“I had a great experience of support with Dustin. I felt nervous to change carriers, but Dustin helped me pick the best plan for me. It’s been a couple weeks since I switched over to Verizon, and no issues. So grateful that Dustin helped me. Also, Dustin said he enjoys Hodgepodge books. I’d recommend Exit West as a good read.”
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“Very professional. Great sense of humor. Efficient i got my phone back in less than 2 hours. I cracked the screen, it was horrible. But I received CPR, and life was good again. Thank you!”