OCCU is a member-owned, not-for-profit financial cooperative serving Oregon and Washington, operating on a philosophy of people helping people. Many reviewers report first-rate services, exceptional and amazing customer service, and continuous reliability over decades of membership. Experiences highlight great and positive interactions, including helpful fraud protection for international travel and appreciation for bilingual staff. Specific praise mentions employees providing extremely great service and being a pleasure to work with, often going above expectations. However, one recent critique notes the temporary unavailability of a specific priority cash loans option, which was inconvenient for members. Despite this, the overall sentiment is very positive, with members citing fewer fees, lower loan rates, and a commitment to community investment as key benefits. The credit union is described as a reliable local alternative to corporate banks.
I disagree with the negative reviews here. I have has extremely great service. when I need to contact them, I usually leave a message when I login. somebody gets back to me right away. the service at the branch is amazing too. Never had any issues. I have been a client since January 15 2024 at the Willamette branch.
April 2024
First rate services. We have been customers since the 1980s. Never a reason to complain. Great customer service, and I appreciate the bilingual staff.
October 2023
Oli Meyer was a rockstar going above and beyond to help me open an account while I was in a time crunch. Great service.
