The Verizon store in Eugene provides convenient services for mobile, 5G home internet, and business needs. Customers can visit the store or schedule appointments online, with options for in-store pickup, free two-day shipping, express lockers, or same-day delivery where available. Overall, the staff is highly praised for their professionalism, helpfulness, and genuine care. Customers often appreciate quick and efficient assistance, with some reports of being helped immediately upon arrival or shortly before closing. Multiple reviews highlight staff members like Chris V, Nico, Fred, and Xavier, who go above and beyond to solve problems, activate new lines, transfer data, and offer personalized service. Many customers express satisfaction with the staff’s honesty, empathy, and ability to resolve issues that other companies couldn’t. The staff’s friendly and professional demeanor creates a positive experience, making customers feel valued. Despite some negative experiences with other Verizon channels, the Eugene store consistently receives high praise for its helpful staff and quality service. This combination of accessible services and dedicated staff makes the Verizon store a reliable choice for mobile and internet needs in the area.
I went to Verizon on Coburg Rd to inquire about getting my mother a landline. Tenizen and Chris were amazing. That is the best customer service I have had in years! It reminded me of years ago when companies prided themselves on great customer service. Thank you guys. You are amazing!
February 2024
Showed up in the evening and they were able to help me right away. After spending a week on the phone with Verizon and not getting anywhere, they helped me and got me fixed up in about 5 mins. Very good experience!
January 2024
I had the pleasure to meet Fred, who helped move all of my old phone information to a new one. Earlier that day, I had a few negative experiences at my job and was pretty stressed out. Fred was empathetic and promised to take care of my needs. Thank goodness for Fred's sensitivity, professional demeanor, and skillful service!
