The Verizon store at the VRC Mall in Eugene is a corporate location offering mobile, 5G home internet, and business services. The store is noted for its easy access, plenty of parking, and a clean, modern interior. Customers can schedule in-store appointments or place orders online for pickup, delivery, or shipping. Staff members are frequently described as amazing, extremely helpful, polite, respectful, and very knowledgeable. They are well trained, professional, and genuinely concerned with taking care of customer issues, often going above and beyond to assist with complicated situations, including switching carriers or transferring data between devices. While wait times may occasionally reach thirty minutes, many customers report that the service is worth the wait. The customer service is regularly called outstanding, with specific praise for the staff's expertise in explaining options and their pros and cons. This location is recommended for providing more help than other stores, and several reviewers highly recommend Verizon as a cellular or internet option.
I worked with Maria H. at Verizon in Valley River in Eugene OR. Maria is knowledgeable and shared her expertise to help us come up with an excellent solution. Thank you Maria!
December 2025
Ricco helped me upgrade my phone this weekend. Friendly, and helped me navigate the old offers and upgrades on my account to get taken care of and on my way quickly. Thank you!
July 2025
Samuel was incredibly helpful. He worked with my mom to transfer all her data to a new phone and he was so gracious through the entire experience. Highly recommend for anyone that isn’t tech savvy. Thank you Samuel!
