The Verizon store at the VRC Mall in Eugene is a corporate location offering mobile, 5G home internet, and business services. The store is noted for its easy access, plenty of parking, and a clean, modern interior. Customers can schedule in-store appointments or place orders online for pickup, delivery, or shipping. Staff members are frequently described as amazing, extremely helpful, polite, respectful, and very knowledgeable. They are well trained, professional, and genuinely concerned with taking care of customer issues, often going above and beyond to assist with complicated situations, including switching carriers or transferring data between devices. While wait times may occasionally reach thirty minutes, many customers report that the service is worth the wait. The customer service is regularly called outstanding, with specific praise for the staff's expertise in explaining options and their pros and cons. This location is recommended for providing more help than other stores, and several reviewers highly recommend Verizon as a cellular or internet option.
Rico was very helpful & a very nice guy. Took care of my phone problem. Thank you, Rico.
July 2026
I came in grumpy and frustrated, and got all of my questions answered in a patient and helpful way. Sal was so helpful from start to finish. I *hate* having to go to the phone store, but this whole interaction was pleasant and productive. Thanks!
July 2026
Sal at Verizon Eugene Oregon Office provided exceptional service when resolving a complicated issue on our account. He was remarkably fast, deeply knowledgeable, and thoroughly professional throughout the entire process. Truly a pleasure to work with—highly recommend!
