This Verizon Victra store on W 11th in Eugene is noted as the best location for solving problems efficiently, with specific praise for its knowledgeable, capable, and helpful consultants. Reviews highlight smooth experiences for phone upgrades, plan changes, and transferring or porting numbers, often completed quickly. The store offers a full range of devices and accessories, and provides professional, genuine service. For those who originally purchased protection there, screen and lens replacements are handled promptly for a minimal fee. The dedicated staff is commended for making complex processes easy and for providing a trustworthy, upbeat experience.
The store on W 11th in Eugene is the best. If you have a problem or question ask for Clarissa. She solved a problem with porting my number into Verizon, solved it in about 15 minutes. The other store on Coburg Rd that caused the problem just told me to keep waiting, after waiting for three days. Clarissa is the best.
June 2025
Needed lens & screen protection replaced. They took care of me in less than 10 min. Because I originally purchased screen and lens protection at this store replacement was $20.
May 2025
Anthony at Verizon Victra in Eugene, Oregon, was cordial, knowledgeable, capable, articulate and helpful. Anymore, I don’t take these characteristics for granted. I was grateful that this phone/plan upgrade experience went so smoothly.
