Lithia Body & Paint of Medford is a family-oriented auto repair business that values its community and treats customers like friends and neighbors. The team is dedicated to providing attentive and respectful service, focusing on quality repairs without boasting about equipment or facilities. Customers have praised the shop for their great workmanship, noting that vehicles look as good as new after repairs. The staff are courteous, friendly, and willing to answer questions efficiently, making the experience smooth and hassle-free. One customer appreciated how the team, especially Neil, kept them informed throughout the repair process and even postponed lunch to accommodate their schedule. Others highlighted the professionalism of the service, with repairs turning out to be very well done and satisfying. The shop is also recognized for its support during stressful situations, such as after an accident, with staff like Neil going above and beyond to ensure customer satisfaction. Pick-up and drop-off services are friendly and personable, adding to the positive experience. Overall, Lithia Body & Paint of Medford is known for its high-quality craftsmanship, caring attitude, and reliable, professional service, making it a trusted choice for collision repair needs in the community.
Check in/out process extremely easy. Communication throughout the process was outstanding. Repairs done to our utmost satisfaction. We are very glad we choose them as an authorized repair facility to work on our car.
August 2024
I stopped by with a concern about the way my repaired trunk was latching. Neil gave me options and took the lead on getting the techs to fix the problem while I waited! Neal even postponed his lunch to fit my schedule. I appreciate that they valued my time.
August 2024
Our go-to shop for repair when needed; always a quality job!
